Job Description

Business Title: Regional Operations Manager.Region: APACCountry: IndiaWho we areJohnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, weve made buildings better and now were transforming them again with our award-winning digital technologies and services. Were using artificial intelligence and data-driven solutions to give you deeper insight into your buildings health, sustainability and performance. Its changing the way we design, operates and maintains indoor environments and driving to a new era of autonomous buildings.We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions.Johnson Controls offers the worlds largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, were helping customers achieve their sustainability goals and power their mission.What you will do:In this role you will be responsible for providing overall branch leadership to achieve all the planned objectives for the project delivery business.How you will do it:

• Financial Excellence: lead the team to achieve excellence in operations and optimum profit.

• Development and implementation of branch budgets in line with company goals and strategic objectives, and effective communication of those plans to the team.
• Monthly financial forecasts and reporting.
• Asset management - including Accounts Receivable reduction & Accounts Payable maximization.
• Achieve financial objectives including executed revenue, margin & EBIT
• Co-ordinates with vendors and suppliers as needed with the support and involvment of the procurement team and sourcing board.

• Customer Satisfaction: leverage customer feedback and relationships to align the Project delivery to their needs and satisfaction levels.

• Maintains strong relationships with C-level leaders within the customer and sub-contractor network.
• Implementing processes to ensure client relationships are developed and maintained, managing individual client relationships where necessary.
• Customer satisfaction target NPS.
• Managing stakeholders effectively and driving continuous improvement across the value chain.

• Operational Excellence: develop and ensure compliance to business processes to enable effective and productive operations

• Ensure business processes and controls are in place to ensure efficient and effective running of operations.
• Provides leadership and oversight to the entire team to ensure Projects are delivered in line with financial targets.
• Ensure financial controls are in place.
• Measure results of staff regularly.
• Ensures commercial contractual compliance with the agreed terms of sale, managing the resolution of any issues with stakeholders.
• Conducts regular project reviews and provides written feedback to team members regarding their performance on the project (direct and sub-contractor).
• Analyse problem areas and takes corrective actions as necessary.
• Ensures that installation projects are completed on time, within budget and quality standards.
• Serves as a focal point for escalated problem resolution during the project delivery.

• Resource Planning: plan and ensure the adequacy of resources (manpower, tools etc) to enable the branch to meet planned objectives

• Resource planning, development, and management.
• Performs supervisory duties, which include but are not limited to, coaching, developing, and providing feedback to team members regarding their performance.
• Develop existing staff through training needs assessment and development planning.
• Building and leading a professional team and being responsible for associated reward, recognition, development, and training programs for all reports in line with company policy and practice goals and strategic objectives, and effective communication of those plans to the team.
• Promoting effective communication throughout the Branch and resolving any problems and conflicts that arise.

• Compliance: 100% compliance to Johnson Controls Safety Health & Environment Management System (SHEMS)

• Ensuring compliance with all JCAPL policies and procedures.
• Ethics Compliance - ensuring the Branch complies with all aspects of the JCI Ethics Policy.
• EHS & Q Compliance

What are we looking for:

• Bachelors degree in Engineering or Business or relevant project management or technical competence in HVAC field
• Extensive P&L leadership experience of a Branch/business. Ideally, operational experience in installation and/or field operations
• 15-20 years of experience in installation project management.
• Focused, collaborative and passionate about the execution of projects, and thrives in complex environments.
• Strong project management track record, and committed to quality outcomes with customers and stakeholders, delivering projects on time and on budget.
• Strong leadership/supervisory skills with an ability to influence team collaboration focused on outcomes.
• Excellent analytical / problem solving and interpersonal skills.
• Commercial contractual competence with a proven capability to mitigate and manage conflict to resolution.
• Advanced computer / MS Windows skills, to include software applications such as MS Projects, PowerPoint, Excel, Access, etc.
• Strong understanding of construction management methodology & principles
• Strong stakeholder engagement and management skills
• A high level of organisational and time management skills
• An ability to be flexible to adapt to ever changing environments

Diversity & InclusionOur dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employees responsibility to contribute to our culture. Its through these contributions that well drive the mindsets and behaviors we need to power our customers missions. You have the power. You have the voice. You have the culture in your hands.

Johnson Controls