Job Description

:ResponsibilitiesProduct knowledge

• Possesses a basic understanding of overall functionalities and capabilities of the product, as well as its technical/ functional (role-dependent) aspects. Uses it to validate that a product is working in accordance with specifications and documentations, and to assist the team investigating the issues raised by the FINASTRA clients
• Possesses a basic working knowledge of industry practices, 3rd party product, and trouble-shooting skills
• Good overall knowledge in at least one of the product\'s major modules

Issue Investigation

• Investigates cases of low/medium complexity and keeps the frontline updated on the progress of the investigations
• Get the needed information from the clients to reproduces issues, searches for potential workarounds in the knowledge database to minimize client downtimes.
• Also analyses the issue for root cause from code perspective than just relying on replication of cases
• Applies a methodical approach to problem-solving by systematically analyzing and explaining all possible outcomes.

Bug Validation

• Validates bugs thoroughly by ensuring that described scenarios are tested and proposes workarounds for high severity bugs
• Creates accurate bugs, providing a clear description and detailed How-To-Reproduce scenarios
• Tests more than the bug scope to avoid regressions

Case tracking and client interaction

• Manages tasks assigned and provide continuous regular updates on progress on cases
• Is able to work under pressure to achieve goals set.
• Handle Customer interactions and escalate when necessary

Planning & Development

• Actively manages his own knowledge level and seeks additional training if needed
• Confidently challenges priorities if considered wrongly set, holds to planning and delivers on time as well as raise alert if important tasks are set to fail
• The role holder is a team player - he needs to raise questions to his/her metors, but knows how to work alone on specific issues

Specification (Qualifications, skills, knowledge and experience)Experience

• Good academic or practical knowledge in a technical, scientific or business discipline acquired as part of university education
• 6 months -2 years of work experience
• Core Java coding skills
• Javascript
• Database queries
• XML Concepts

Qualifications & certification

• Basic degree: Preferably in Engineering / Mathematics / Computer Science
• Additional: Good to have Finance / Business Administration background

Finastra