Job Description

DESCRIPTIONSummary of the roleThe successful candidate will be aligned with our Finance Operations - Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA's. Solving queries related to cash applications and coordination with customers is required. You should have an expert (SME) level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc.
As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following:
xc2xb7 Ensure timely closure of payments with high degree of accuracy
xc2xb7 Respond to customer queries through call and/or email
xc2xb7 Research unapplied payments and work with customer (email/call) to identify the root cause and resolve open issues on account
xc2xb7 Provide growth ideas for process standardization and automation through JDI/Kaizen projects
xc2xb7 Perform complex reconciliations on customer paymentsJob requirements
xc2xb7 Excellent written and verbal communication skills with strong customer service focus
xc2xb7 Ability to prioritize, multi-task and work with minimal supervision
xc2xb7 Drive for continuous learning and self-development
xc2xb7 Flexibility to change as per the changing requirements of the business
xc2xb7 Minimum 2 years experience in O2C domain, preferably cash application or collections
xc2xb7 Advanced knowledge of Excel - including working with pivot & formulas
xc2xb7 Flexible to work in night shiftsKey job responsibilities
This is for Unapplied calling team, needs all 5 days to be present in office. shift 6-3am ISTBASIC QUALIFICATIONSxc2xb7 Degree in Finance, Accounting or related field
xc2xb7 Previous experience of 2-3 Years in Account Receivables, Collections, Dispute Management, Customer Care, or other customer facing role.PREFERRED QUALIFICATIONSxc2xb7 Post Graduation or a Master's Degree in Accounting/Finance or a related field.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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