Job Description

DESCRIPTION This role is part of the rekindle returnship program Note : For more details on rekindle program, pls visit - https://www.amazon.jobs/en/landing_pages/rekindle Global Accounts Receivable (GAR) is seeking a self-driven Business continuity Plan(BCP) program manager with a strong owner\'s mindset, relentless customer advocacy, and frontline obsession to build and manage Business continuity program globally. Responsible for outlining the program scope, defining and maintaining the Project Plans across the BCP Projects, holding Program reviews and maintaining the Project Risk Registers. Jointly involved in developing a detailed definition, implementation and execution strategy for the BCP program, followed by governance & cadence mechanisms, around the global. The program manager will work very closely with other worldwide GAR teams during the implementation and execution of BCP programs. Key job responsibilities . Manage the overall BCP/Resilience programs with the ultimate aim of demonstrating an effective and well-practiced response and recovery capability as measured against key performance indicators (KPIs) and other metrics. . Define Recovery Time Objective (RTO) and Recovery Point Objective (RPO). . Work with key stakeholders to design, develop and implement various Operational Resilience programs including Business Continuity Management and Disaster recovery plans etc. . Oversee the implementation and validation of effective business recovery strategies for all WW business functions and sites to ultimately ensure recovery of services to agreed availability levels during disruption events that will meet business and customer expectations. . Oversee the development and implementation of the various Operational Resilience methodologies such as Business Impact Analysis (BIA), Response and Recovery Plans, Response and Recovery Capability Assessments, etc. . Design and implement the schedule for training and exercises to ensure all Operational Resilience related roles have sufficient competency levels and practice in responding to simulated realistic disruption events of increasing severity and complexity. . Work with all relevant stakeholders to develop new and innovative Operational Resilience initiatives or processes. Conduct safe-to-fail experiments to trial and test these initiatives to ultimately help improve the effectiveness of the ability to respond and recover from disruption events. . Ensure lessons learned from drills, exercises and real disruption events are properly collected and engineered back into the various programs with the necessary improvements / corrective actions. . Manage all documentation relating to Operational Resilience and ensure they are regularly updated and socialized with the relevant stakeholders. . Support any Operational Resilience inspections, assessments and audits, in addition to reviewing and managing the implementation of agreed actions. . Work with the relevant technology teams to evaluate, design and implement any relevant technology/automated solutions for Operational Resilience. . Manage and support all sites and functions across the world to ensure the appropriate Response and Recovery plans and processes are implemented and validated. . Monitor, measure, analyze, and evaluate the overall ongoing health and performance of the Operational Resilience programs to drive improvements and escalate to management where necessary any actions needed to improve compliance and / or achieve related objectives. . Ensure the Operational Resilience processes and activities meet all regulatory requirements for all sites and jurisdictions that GAR operate within. . Perform other similar or related duties as required We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND BASIC QUALIFICATIONS - Experience using data to influence business decisions - . 3 to 5+ years of program or project management experience - . 3 to 5+ years of working cross functionally with tech and non-tech teams experience - . 3 to 5+ years\' relevant experience in Operational Resilience related disciplines (Business Continuity, Incident/Crisis Management, etc.) - . Experience defining program requirements and using data and metrics to determine improvements - . Possess excellent communication skills and should be able to coordinate with multiple stakeholders not limiting to business operations, regulatory, legal, health and safety etc. - . Relevant experience in implementing and managing Operational Resilience programs, including policy documentation, tool implementation and business impact assessments - . Relevant experience in managing the response and recovery to significant disruptive events. - . Track record of creative problem solving, and the desire to create and build new processes - . Strong time management and multitasking skills as well as attention to detail - . Excellent written and verbal communication skills with ability to concisely and effectively address questions while providing subject matter expertise on policy to associates and management across diverse sites - . Excellent grasp of MS Office Suite and programs to include Word, Excel, Outlook, InfoPath, SharePoint, etc. PREFERRED QUALIFICATIONS - . Bachelor\'s degree - . Disaster Recovery Institute International (DRII), Business Continuity Institute (BCI), or other business continuity professional certification - . Familiarity with IT Disaster Recovery - . Proven track record of sound decision making, taking ownership, and delivering results in a leadership role. - . Track record of having earned the trust of leadership by challenging norms, upgrading team performance, enabling growth, and improving efficiency. - . Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities. - . Strong interpersonal skills, including the written and oral communication skills necessary to build relationships and positively influence decision making. - . Demonstrated ability to meet deadlines while managing multiple complex projects. - . Demonstrated ability to lead through ambiguity & across large, complex and global corporate network, partnering & delivering effectively with other teams globally

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