Job Description

Overview:

Annalect India is seeking a Finance Operations Analyst with strong Finance Admin Support, D365, Support/Admin Function to help support the business finance teams that continues to deliver strong financial performance. This might be a great fit if you have a strong flair of D365, support function experience and accounting skills and would like to be part of a growing team. You will be closely working with our Global Agency Finance teams.

### About Annalect India


We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world's premium media services: OMD, PHD and Hearts & Science.


Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Sciences (data & analytics), Business Support Services, Market Research and Media Services. We currently have 2000+ awesome colleagues (in Annalect India) who are committed to solve our clients' pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey


Responsibilities:
#### This is an exciting role and would entail you to

Provide First Line Assistance for Customers ( Microsoft D365 Users)


Serve as a " Microsoft D365 " team member using the Service Now application to assist customers with resolution of their Microsoft D365issues or administrative requests including but not limited to:

• Billing Issues
• Customer Setup/Change Requests
• New Financial Dimension Requests
• Project Transaction Corrections
• Troubleshoot Issues Revising Purchase Orders/Quotations
• Troubleshoot Transactions in Workflow
• Troubleshoot Login Issues
• Workflow Change Requests
• Accounts Payable Issues
• Complete and close ServiceNow support tickets in a timely manner and document the progress/resolution within the in the ticket.
• Provide light training to agency end users, including but not limited to, how to create projects, quotations, purchase orders, etc.
• Resolve employee onboarding and offboarding issues related to Project Triangle (Internal onboarding/offboarding process for the Microsoft D365application).
• Assist with internal and external audit requests as needed.
• Escalate advanced Microsoft D365 support issues where necessary to Senior Microsoft D365Support Team members or the Microsoft D365Development Team.


Assist with regression testing of code deployment to Microsoft D365and Service Now

Timings - 2 PM-11PM

Location - Hyderabad


Qualifications:
#### You will be working closely with


This position will report to the ERP Support Manager and the ideal candidate will enjoy partnering with agency end users, Omnicom Shared Service departments, and fellow Microsoft D365Support team members to resolve "Microsoft D365" helpdesk tickets and drive solutions for our customers (Microsoft D365Users).

#### This may be the right role for you if you have

• Graduate / Postgraduate degree in commerce / finance (must)
• Experience using Dynamics AX 2012 R3/Microsoft D365 as a Tech Support
• Finance Admin Support experience is must
• Proficient in Microsoft Word, Power Point, Outlook, Teams, and Excel
• Keen eye for detail and compassion for all project elements, large to small
• Extraordinary interpersonal skills; solid expertise in collaboration, flexibility, and diplomacy
• Talent for communicating in a clear, concise, and proactive manner
• Confidence to ask for answers when you have questions
• Demonstrated ability to work independently with minimal supervision. Prioritize tasks with aggressive deadlines.
• Ability to understand business concepts and issues as well as technical systems processes
• The ability to quickly prioritize tasks and adjust to changes in work tasks