Job Description

Overview:

We have an exciting role of a dynamic and adaptable Analyst / Senior Financial Applications Analyst to be the first line of defense for assisting end users with the resolution of Microsoft Dynamics 365 (Microsoft D365)functional support issues and administrative requests

### About Annalect India


We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world's premium media services: OMD, PHD and Hearts & Science.


Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Business Support Services, Market Research and Media Services.


Responsibilities:
#### This is an exciting role and would entail you to

Provide First Line Assistance for Customers ( Microsoft D365 Users)


Serve as a " Microsoft D365 " team member using the Service Now application to assist customers with resolution of their Microsoft D365issues or administrative requests including but not limited to:

+ Customer Setup/Change Requests
+ Billing Issues
+ New Financial Dimension Requests
+ Project Transaction Corrections
+ Troubleshoot Issues Revising Purchase Orders/Quotations
+ Troubleshoot Transactions in Workflow
+ Troubleshoot Login Issues
+ Workflow Change Requests
+ Accounts Payable Issues
• Complete and close ServiceNow support tickets in a timely manner and document the progress/resolution within the in the ticket.
• Provide light training to agency end users, including but not limited to, how to create projects, quotations, purchase orders, etc.
• Resolve employee onboarding and offboarding issues related to Project Triangle (Internal onboarding/offboarding process for the Microsoft D365application).
• Assist with internal and external audit requests as needed.
• Escalate advanced Microsoft D365 support issues where necessary to Senior Microsoft D365Support Team members or the Microsoft D365Development Team.
• Assist with regression testing of code deployment to Microsoft D365and Service Now


Qualifications:
#### This may be the right role for you if you have

• Graduate / Postgraduate degree in commerce / finance (must)
• 3+ years of relevant work experience
• Experience using Dynamics AX 2012 R3/Microsoft D365 as a Tech Support
• Proficient in Microsoft Word, Power Point, Outlook, Teams, and Excel
• Keen eye for detail and compassion for all project elements, large to small
• Extraordinary interpersonal skills; solid expertise in collaboration, flexibility, and diplomacy
• Talent for communicating in a clear, concise, and proactive manner
• Confidence to ask for answers when you have questions
• Demonstrated ability to work independently with minimal supervision. Prioritize tasks with aggressive deadlines.
• Ability to understand business concepts and issues as well as technical systems processes
• The ability to quickly prioritize tasks and adjust to changes in work tasks