Job Description

Req ID: 282235NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Field Tech Senior Analyst to join our team in Chennai, Tamil N\xc4\x81du (IN-TN), India (IN).Roles & Responsibilities:Analysis of the project requirement (hardware, Intel & Sun, HP, IBM, EMC etc.)\xc2\xb7 Strong Customer relationship building skills. Ability to manage complex Customer problems.\xc2\xb7 Must have strong knowledge of HP Proliant\\Blade, Oracle and Dell PowerEdge servers.\xc2\xb7 Co-ordinate with OEM for getting the server hardware spare, network RMA replacement, ISP coordination, PRI related issues etc.\xc2\xb7 Co-ordinate with remote location team for New H/w Installation, Decom, & Disposal\xc2\xb7 Stakeholder mgmt. and coordination.\xc2\xb7 Working on weekly reporting tool and sharing the reports with stakeholders.\xc2\xb7 Overview of hardware and tech room activity\xc2\xb7 Review for Hardware Failures Trend Analysis\xc2\xb7 Power Load & Consumption Details\xc2\xb7 Vendor coordination and project work related coordination.\xc2\xb7 Knowledge of data center environment like power, cooling, humidity

• Hands-on experience to configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
• Hands-on experience with monitoring, network diagnostic and network analytics tools
• Monitor performance and ensure system availability and reliability.
• Monitor system resource utilization, trending, and capacity planning.
• Should have good technical troubleshooting skills to resolve issues.
• Understanding of the OSI or TCP/IP model and routing protocols.
• Should liaise with vendors and regional teams for problem resolution.
• To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed.

Requirements:

• Bachelor\'s degree from an authorized university.
• Relevant hands-on exp in handling server hardware, network & voice troubleshooting.
• Minimum 5+ yrs. of overall exp.
• Good communication skills, both written and verbal
• Basic understanding of ITIL Framework is a must (SLA, CHG, Problem, and incident mgmt.)
• Strong interpersonal skills and high awareness of customer needs.
• Knowledge on ticketing tool preferrable ServiceNow.
• Willingness to work in rotational shifts 24*7 environment.

About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients\' long-term success. Visit nttdata.com or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

NTT Data