Job Description

: Field Supervisor

Nilachal credit management Private Limited was established in 2019 under SARFASI Act is a leading recovery and collection agency in East India. Having our H.O. in Guwahati, Assam, we have our presence in eight states across India with reputed and established national and private banks and NBFC's with the strength of more than 500 staffs under the IIBF guidance. We at Nilachal credit management private limited are looking for an enthusiastic and engaged Team Leader-Operation.

We are looking for a talented, experienced Field Supervisor with a good and friendly personality. Our Company have more than 20 portfolios like HDFC, ICICI, NESFB, Tata Capital and many more. The customers who takes loan from those portfolios and didn't pay their loan. So, Our motive is to recover the loan amount.A Field Collection Supervisor is responsible for overseeing and managing field collection activities, ensuring that collections processes are conducted efficiently and in line with organizational guidelines.

The Field Collection Supervisor will manage a team of field agents responsible for collecting payments from customers. This position ensures that collection operations in the field are executed efficiently, customer interactions are professional, and that team performance aligns with company objectives. The supervisor is also responsible for monitoring key metrics, addressing issues in real-time, and maintaining accurate reporting.

Field Supervisor Role and Responsibility:-

Team Supervision:

• Lead, train, and supervise a team of field collection agents.
• Assign and monitor daily routes and tasks for collection agents.
• Conduct performance evaluations and provide feedback and coaching to field staff.

Field Collection Management:

• Develop and implement strategies for efficient and effective field collection operations.
• Ensure that collection agents meet or exceed daily, weekly, and monthly targets.
• Review and analyze collection data to identify patterns and areas for improvement.
• Resolve escalated customer disputes and issues related to overdue payments.

Compliance and Documentation:

• Ensure that all collection activities comply with company policies, legal requirements, and industry standards.
• Maintain accurate records of field collections, customer interactions, and payment details.
• Prepare and submit detailed reports on field collections to management.

Customer Interaction:

• Oversee field agents' interactions with customers to ensure professionalism and adherence to service standards.
• Address customer complaints related to field collections and provide resolutions in a timely manner.

Operational Efficiency:

• Continuously seek to improve collection processes and recommend changes to enhance efficiency.
• Manage and track field collection budgets and resource allocation.
• Ensure all equipment used by field agents (e.g., mobile devices, vehicles) is in proper working condition.

Risk Management:

• Identify and mitigate risks associated with field collections, including potential safety issues for field agents.
• Report and document any incidents or safety concerns in the field.

Field Supervisor Requirements and Skills:-

• Bachelor's degree in Business Administration, Finance, or a related field (preferred).
• 2-4 years of experience in collections, with at least 1-2 years in a supervisory role. Freshers can also applied.
• Experience in managing teams and handling customer relations.
• Strong leadership and team management skills.
• Excellent communication and negotiation skills.
• Ability to work under pressure and meet deadlines.
• Knowledge of relevant legal regulations and compliance in collections.
• Proficient in MS Office and collection management software.
• Valid driver's license.
• Willingness to travel and work flexible hours, as required.

Location - Guwahati

Pay: ?20,000.00 - ?25,000.00 per month for Fresher

For Experienced Candidates, Salary is negotiable

Candidates must have their own Bike and Driving License.

Portfolio: Tata Capital

Product: 2 Wheeler

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Commission pay

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• field supervisor: 1 year (Required)

Work Location: In person

Application Deadline: 15/12/2024
Expected Start Date: 29/11/2024