Job Description

About the RoleLocationIndiaGujaratAhmedabadRemote vs. OfficeOffice/Site onlyCompanySiemens Energy Industrial Turbomachinery India Private LimitedOrganizationTransformation of IndustryBusiness UnitCompressionFull / Part timeFull-timeExperience LevelExperienced ProfessionalA Snapshot of Your DayA Field Service Planner at Siemens Energy experiences a dynamic and multifaceted day, starting with a morning review of schedules and priorities, followed by team briefings and client communications. Midday tasks include resource allocation, logistics coordination, and documentation qupdates. In the afternoon, the planner addresses problems, monitors project progress, and forecasts future needs. The day concludes with a review of activities, a team debrief, and reflections on continuous improvement. This role demands strong organizational skills, effective communication, and adaptability to ensure efficient and satisfactory field service delivery.How You'll Make an Impact1. Service Planning & Scheduling:

• Use Salesforce Lightning to create and maintain detailed schedules for maintenance, repairs, and inspections.
• Coordinate with customers to minimize equipment downtime and ensure efficient service delivery.
• Manage service request prioritization, ensuring urgent tasks are handled promptly.

2. Resource Allocation:

• Assign field service technicians based on their skills, certifications, and availability.
• Ensure all necessary parts, tools, and equipment are available before service tasks commence.
• Monitor job execution and make real-time adjustments to the schedule when needed.

3. Customer (primarily internal) Engagement:

• Act as the primary liaison for internal customers regarding field service activities, schedules, and updates.
• Utilize Salesforce Lightning to track customer interactions and ensure timely follow-ups.
• Address customer concerns or issues related to service quality or scheduling promptly.

4. Data Management & Reporting:

• Maintain accurate records of field service activities.
• Generate and analyze reports to assess performance metrics, customer satisfaction, and operational efficiency.
• Identify areas for improvement based on data-driven insights.

5. Compliance & Safety:

• Ensure all service activities align with industry standards, SIEMENS ENERGY policies, and safety regulations.
• Regularly review service processes to identify risks and implement safety measures.

6. Collaboration & Process Optimization:

• Work closely with field technicians, and customer service representatives to streamline operations.
• Provide feedback to management on process improvements and service delivery enhancements.
• Support the implementation of new features or upgrades in Salesforce Lightning to enhance planning efficiency.

What You Bring

• 5+ years of proven experience in field service planning, preferably within an Oil & Gas environment and with compressor systems.
• Proficiency in Salesforce Lightning for service planning and resource management.
• Familiarity with industrial compressor systems and maintenance best practices.
• Soft Skills: Strong organizational, communication, and problem-solving skills.
• Proficient in English read/write/verbal

Who is Siemens Energy?At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With ~100,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect people and the environment.Our distributed team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideoOur Commitment to DiversityLucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.Rewards/Benefits

• Employees are eligible for Remote Working arrangements up to 2 days per week.
• All employees are automatically covered under the Medical Insurance. Company paid considerable Family floater cover covering employee, spouse and 2 dependent children up to 25 years of age.
• Siemens Energy provides an option to opt for Meal Card to all its employees which will be as per the terms and conditions prescribed in the company policy. - As a part of CTC, tax saving measure
• Flexi Pay empowers employees with the choice to customize the amount in some of the salary components within a defined range thereby optimizing the tax benefits. Accordingly, each employee is empowered to decide on the best Possible net income out of the same fixed individual base pay on a monthly basis.

Siemens Energy