Job Description

O3Hire is hiring for Field Service Officer with one of leading OEM in commercial vehicles.

Position : Field Service Officer

Location : Indore

CTC : Decent hike on current package

:-

• Execute Live Trials targeting accurate data, vehicle performance, customer experience and reporting.
• Resolving customer complaints (vehicle performance, value delivery, customer disputes, technical issues)
• Support the Sales team, Interviewing customers, fleet managers and drivers to collect data.
• Train stake holders like fleet managers, drivers to ensure best utilization of the vehicle features.
• Work with the customer and stake holders to establish good relation.
• Train the customer and users in telematics.
• Monitoring of performance with all customers to ensure sustainability of signed off profitability.
• Monthly reporting of customer wise profitability.
• In-depth study and understanding of various usage segments.
• Develop the dealer manpower competency to Conduct professional demos, create business proposals, Track and monitor vehicle performance.
• Help the customer derive benefit from various truck features & drive Telematics.
• Report customer wise profitability.

Qualifications:-

• Diploma/B.Tech/B.E.
• 2 - 3 years exp in field service, Aftersales, Technical support from Commercial Vehicles, Heavy Engineering, Construction equipment, truck radials, Tractors or Farm equipment & Electric vehicles.
• After- sales experience followed by a sales stint will be an added advantage.
• Strong product knowledge, Communication & analytical skills.
• Working knowledge of SAP, Excel & PowerPoint.
• Must be open to travel PAN India.

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?36,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Education:

• Diploma (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person