Job Description

Job title: Field Service Engineer Your role: u00A0 The FSE performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change, for Multi-modality equipment(CT/MRI/Cathlab/XRay/Ultrasound) u2022 Basic troubleshooting, installation, maintenance and repair on designated equipment u2022 Completing Preventative Maintenance and field modifications. u2022 Ordering and managing repair parts cycle times. u2022 Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. u2022 Maintaining daily communications with customers to ensure resolution and proper follow-up. u2022 Maintaining tools and test equipment and ensuring they are properly calibrated. u2022 Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements. u2022 Utilizing the escalation process to resolve customer service delivery issues. u2022 Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales. u2022 Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. u2022 The ability to lift and carry a toolbox that can weigh up to 50 lbs. u2022 Adhering to current regulatory requirements Delivery: The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently The FSE would before taking over the Life Cycle Management of an installed machine The FSE would also for the system in the region The position of a FSE would entail and of the respective systems projects FSE would and would also maintain and complete the PM Schedules within the stipulated time frame The FSE would Ensure Reduced down with timely updates to customer. Participate and drive projects to maintain Territory Operational KPI above target in complaisance manner. Selling : As a FSE, Person would and in CS Sales Promotion and achievement of overall CS Team Sales Targets FSE would coordinate the process of Spare parts Sales with the Customer Identifying opportunities for and promoting the same to the Customer would also fall within the jobu2019s purview The FSE would about the latest developments and the prevailing market condition to enable the organization to be competitive. Service Administration The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents The responsibility of collecting Customer Overdue Outstanding would lie with the FSE. Customer Satisfaction FSE would also be responsible for of certain issues to the concerned FSE and work as a team to provide appropriate. 1. You are a part of Customer Support team and will be support on multimodality as FSE To succeed in this role, youu2019ll need a customer-first attitude and the following BE- Any engineering 3+ years of experience Experience in troubleshooting, Maintenance and installation of medical Equipment. Good Communication skills In return, we offer you au00A0challenging, innovative environment with great opportunities to explore. Our benefits are very competitive and designed around your preferences: A rewarding career in Philips with attractive package. A variable bonus based on both Philips results and personal performance Extensive set of tools to drive your career, such as a personal development budget, free training and coaching Attractive collective health insurance package Opportunity to buy Philips shares and products with discount. At Philips, we provide equal opportunities to all our employees and to all eligible applicants for employment in our companyu00A0 , irrespective of age, color, disability, nationality, race, religion, gender, sexual orientation (LGBTQ +), and all aspects that make individuals unique. Encouraging diversity and fostering inclusion are key to our mission of improving the lives of 2.5 billion people a year by 2030 through meaningful innovation. We have fair, transparent, and clear employee policies which promote diversity and equality, in accordance with currently applicable law.u00A0 For, we believe that life is better when #youareyou. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won\'t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. u2022 Learn more about . u2022 Discover . u2022 Learn more about . If youu2019re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .

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