Job Description

Work Schedule Standard (Mon-Fri)Environmental Conditions OfficeAbout Company:Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $44 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. Our Innovative Laboratory technologies & Services makes it easier for customers.Position Summary:

• The primary responsibility of the Field service engineer is to troubleshoot, repair, install, and update all Thermo Fisher products as needed.
• Interface with customer base regarding product operation, product optimization, technical troubleshooting and usage training.
• Duties also include customer and co-worker interface to aid in optimizing revenue and new product development opportunities while maintaining a high level of responsiveness and customer satisfaction.

Essential Functions:

• Strong ability to problem solving and troubleshooting hardware & software functionality.
• Understand customer control loop tuning and customization of each clients control strategy.
• Cultivate customer satisfaction through ensuring prompt customer response times and problem resolution.
• \xc2\xb7Interface with internal Thermo Fisher groups regarding optimization and resolution of software bugs and hardware issues
• \xc2\xb7Perform SAT and IQ/OQ Protocols execution
• \xc2\xb7Provides regular updates to management on customer requests for new products and on competitive activity; provide customer feedback to hardware and software groups
• Maintain a high level of integrity with existing and potential client base.

Skills and Experience :

• B.E./B.Tech degree in Instrumentation/Electrical/Chemical Engineering or equivalent technical experience
• Overall 6-8 years of experience in Industry
• Proven ability to achieve goals and self-motivated to work independently.
• Ability to work within fast-paced and constantly changing environment.
• Team player who is open to feedback and on-going self-development
• Excellent verbal and written communication
• Exceptional organizational skills
• Talent for effectively interacting with customers
• Willingness to travel; 40% increasing to 70%, domestic and international.

Benefits:
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds have a unique story to tell. Apply today
ThermoFisher is committed to crafting a diverse work environment that values and respects individuals from all backgrounds. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific