:The aim of the Service Engineer is to provide with service and technical support to the customers. Develop and maintain regular contacts with customers for long time agreement at all levels. Implement the service plan to increase the customer satisfaction.In this role your responsibilities are:Execute the service plan effectivelyHandle Customer Complaint (Warranty/ Goodwill/ Others) and ensure proper logging into SQR data baseResolve issues of the specified territory and also be carry out day to day functions of service related jobEnsure and meet the target response timeProvide customer training for better up time of the productCo-ordinate with service sales team for proper execution of service planGuide/Assist service technicians to perform duties effectivelyMange the key accounts directly and ensures customer satisfactionArrange for customer presentations to improve product life cycleCo-ordinate with Project team for installation of machines allocated to serviceAnalyze the problems and guide the team accordinglyEnsure Safety Health and Environment compliance at on site workshopFind out the red-flags and analyze the root cause for failuresProvide support to the aftermarket sales team in lead generations for AMCs and Spare partsTo handle and administer various different techniques of service processes with regard to IMSOn site knowledge of Handheld, Fixture spindle, pneumatic, software product, QAT tools and accessoriesEducation:Diploma in Engineering - Electrical or InstrumentaionExperience:1-2 years of experience in Service and Maintenance in Motor vehicle or other industries.Experience in servicing or maintenance of tools will be an added advantage. Knowledge and skill to repair and install equipment at customer site.Topflight RequirementCollaborative: You are interactive, very much a team player and enjoy developing your network; you actively take contact with people to learn from their unique and diverse competences and perspectives, and share your own knowledge and experience.
Open-minded: You are flexible and global-minded. Passionate about learning and exploring new things; you adapt quickly to new situations and opportunities. You are interested in different cultures, and excited to find new ways, perspectives and ideas.
Resourceful: You are proactive and always looking for a better way, using the resources at hand. You actively make things happen and embrace modern technology and the opportunities this offers.
Entrepreneurial: You take responsibility and are results driven. Curious by nature, you thrive on discovering new and practical ways to solve real issue and show persistency in seeing things through to get results.Start a journey of endless opportunities
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins - Join us at the Home of Industrial Ideas.
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