Job Description

Additional Locations: N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we\xe2\x80\x99ll give you the opportunity to harness all that\xe2\x80\x99s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we\xe2\x80\x99ll help you in advancing your skills and career. Here, you\xe2\x80\x99ll be supported in progressing \xe2\x80\x93 whatever your ambitions.About the position:Under limited supervision, responsible for maintenance, testing, troubleshooting, calibration and repair on a variety of components, medical devices specifically Lasers.Location: Chandigarh, IndiaResponsibilities:Consistently achieve the service delivery norms to attain the high level of customer satisfaction.Ability to repair and troubleshoot critical medical devices on site.Track the service contract renewals and ensure that they are renewed timely.Proactively close the routine spares requirement to avoid delay in maintenance.Escalate critical issues to concerned group for ensuring timely action.Maintain the metrics as set for field activities like installation, troubleshooting etc.Maintain the log of all service records for the customers.Utility of digital tools like Service Max (Sales Force) for documenting the work at site.Track and upkeep the tools as required for service of the devices.Requirements:Degree/Diploma in Electronics/Electrical/Bio Medical Engineering stream.Instruments handled: Surgical Lasers, Imaging systems, critical medical devices.Proven experience of 1+ years in handling calibration, servicing of medical devices.Experience in handling customer issues with good communication skills.Have a \xe2\x80\x9cCan-Do \xe2\x80\x9cattitude and willingness to be hands on with persistency and urgency in following up and ensure timely executions.Flexible to accept the customer queries and ready to travel as and when required.Experience in MS Excel, Word and on tools like Service Max will be an advantageRequisition ID: 581023As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most \xe2\x80\x93 united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do \xe2\x80\x93 as a global business and as a global corporate citizen.So, choosing a career with Boston Scientific (NYSE: BSX) isn\xe2\x80\x99t just business, it\xe2\x80\x99s personal. And if you\xe2\x80\x99re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Boston Scientific