Job Description

Job Title Field Service Engineer- Cathlab (Surat)Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But itxe2x80x99s not just what we do, itxe2x80x99s who we are. We are 80,000, wonderfully unique individuals, with two things in common. and a relentless determination to deliver on our customersxe2x80x99 needs. Itxe2x80x99s what inspires us to create meaningful solutions xe2x80x93 the kind that make a real difference xe2x80x93 when it matters most.The world and our customersxe2x80x99 needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. Thatxe2x80x99s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philipsxe2x80x99 purpose has never been more relevant. So whatever your role, if you share our passion for helping others, youxe2x80x99ll be working towards creating a better and fairer future for all.Position Title- Field Service Engineer- CathlabLocation: SuratYou are responsible forThe FSE performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change, for Cathlab and multi-modality equipment (CT/MRI/Cathlab/XRay/Ultrasound)Basic troubleshooting, installation, maintenance and repair on designated equipmentCompleting Preventative Maintenance and field modifications.Ordering and managing repair parts cycle times.Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.Maintaining daily communications with customers to ensure resolution and proper follow-up.Maintaining tools and test equipment and ensuring they are properly calibrated.Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.Utilizing the escalation process to resolve customer service delivery issues.Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.The ability to lift and carry a toolbox that can weigh up to 50 lbs.Adhering to current regulatory requirementsDelivery:The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficientlyThe FSE would conduct site surveys before taking over the Life Cycle Management of an installed machineThe FSE would also provide Demonstration Support for the system in the regionThe position of a FSE would entail Commissioning and Handing-over of the respective systems projectsFSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frameThe FSE would implement FCO.Ensure Reduced down with timely updates to customer.Participate and drive projects to maintain Territory Operational KPI above target in complaisance manner.Selling :As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales TargetsFSE would coordinate the process of Spare parts Sales with the CustomerIdentifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the jobxe2x80x99s purviewThe FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive.Service AdministrationThe FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the normsThe FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documentsThe responsibility of collecting Customer Overdue Outstanding would lie with the FSE.Customer SatisfactionFSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate.You are a part ofCustomer Support team and will be support on multimodality as FSETo succeed in this role, youxe2x80x99ll need a customer-first attitude and the followingBE- Any engineering5+ years of experience in X-ray , and Cath labStrong experience in medical device/servicesExperience in troubleshooting, Maintenance and installation of medical Equipment.Good Communication skillsWhy should you join Philips?Working at Philips is more than a job. Itxe2x80x99s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by .To find out more about what itxe2x80x99s like working for Philips at a personal level, visit the on our career website, where you can read stories from our . Once there,you can also learn about our , or find answers to some of the .Notice for Philips Job SeekersIt has come to our attention that a group of unknown fraudsters are reaching out to people on LinkedIn and other websites, offering fake employment opportunities and charging a fee in the name of Philips. We have noticed that these emails are using fake domain addresses as opposed to Philips domain (Philips.com). Please note that Philips has a merit-based employee selection practice mentioned on our official website ( ). We do not charge / accept any amount or security deposit from job seekers during the selection process or while inviting candidates for an interview. To find out more, please read :#LI-PHILIN

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