Job Description

: Field Service Engineer Position Overview: As a field service engineer, you will be responsible for installing, maintaining, and repairing inkjet printers and packaging machinery at customer sites. You will work closely with customers to ensure the smooth operation of their equipment and provide technical support when needed. This role requires strong troubleshooting skills, excellent customer service, and a thorough understanding of inkjet printing and packaging machinery technologies. Key Responsibilities: 1. Installation and Setup: - Travel to customer sites to install and commission inkjet printers and packaging machinery. - Configure equipment settings and parameters according to customer requirements. - Conduct test runs and ensure proper functionality of the equipment. 2. Maintenance and Repair: - Perform routine preventive maintenance on inkjet printers and packaging machinery. - Troubleshoot equipment issues and diagnose problems accurately. - Carry out repairs and replace faulty components as necessary. - Calibrate and align printing systems for optimal performance. 3. Customer Support: - Respond promptly to customer inquiries and provide technical assistance. - Train customers on the proper operation and maintenance of the equipment. - Advise customers on best practices for maximizing productivity and print quality. - Maintain strong relationships with customers and address their concerns effectively. 4. Documentation and Reporting: - Keep detailed records of service visits, repairs, and parts used. - Prepare service reports and provide accurate documentation of work performed. - Communicate equipment status, issues, and recommendations to the service manager. 5. Continuous Learning: - Stay up to date with the latest inkjet printing and packaging machinery technologies. - Attend training sessions and workshops to enhance technical knowledge and skills. - Share insights and best practices with the team to improve overall service quality. Qualifications and Skills: - Diploma Engineer or ITI in Electronics, Electrical or in Mechanical. - Proficiency in troubleshooting electrical, mechanical, and software issues. - Excellent customer service and communication skills. - Ability to work independently and manage time effectively. - Willingness to travel frequently to customer sites, sometimes on short notice. Note: The above job description is a general overview and may be subject to modifications based on specific company requirements and equipment specialization. Job Type: Full-time Schedule:

• Day shift

• Commission pay
• Yearly bonus