Job Description

Your RoleMission/Purpose of the JobEdwards is proud to lead the vacuum and abatement industry. Committed to safe and sustainable innovation, our Field and Onsite Service teams work alongside our customers, to install, commission, maintain and troubleshoot our Products, enabling technology for everyone across the planet. The most important characteristic of our Field/Onsite Engineer 2s is the ability to role model and apply deep domain and technical expertise, to successfully lead and deliver our most complexoperational tasks and commitments. Field Service Engineer (FSE) recognise how our work contributes to individual, team and organisational success and champion Edwards strengths to generate opportunities. You are thorough and keen to share technical expertise with less experienced colleagues and enjoy pushing yourself to grow deep technical capability or operational people skills. You able to provide the highest levels of field service support, including installation, commissioning, maintenance and troubleshooting of Edwards products, with key areas of focus being on safety and quality whilst ensuring strong levels of customer satisfaction. Coaching and continues support of other team members to help deliver against customer expectations is also a requirement with this role.Main ResponsibilitiesDay-to-day ActivitesFirst of Kind installation, commissioning of Edwards products. Complex troubleshooting & faultfinding e.g., software & controls interrogation, limited configs loading of Edwards software applicationsQuality Assurance of Site Assets & Processes e.g., Includes situational risk awareness, Maintenance of installed Base data, Ownership for preparing for & delivering physical and documented outcomesPeople coach, guide, mentor. - Shares innate expertise of technology, process, and people networks appropriately with teammates. Ensure that more junior team members are taught and mentored to help develop their skills setsEdwards Champion, lead generator - You will be expected to help drive leads via customer sites based on client requirements and product upgrade possibilities to aid with regional business growth.Undertakes all maintenance activities (including installation and commissioning) of Edwards Semi products in line with Edwards global standards, whilst ensuring complete customer satisfactionConducts advanced fault-finding and troubleshooting support, targeting to resolve or escalate issues within contractual timeframe commitments to meet customers' expectationsDemonstrates a visible and active commitment to ensure that all monitored field service activities are conducted within the boundaries of all applicable regulations, policies, and procedures to ensure organizational, safety and health obligations are met. Adheres to all relevant aspects of the risk control elementsDevelops factual, detailed reports for the team leader and/or technical support personnel to enable informed decisions to be made to resolve product issuesUse Edwards processes and operating platforms to accurately capture service-related information as determined by the scope of responsibility for creation of field service notifications and orders, through to completionManages the set up and operation of software products and monitoring platformsProvides guidance and direction to other team members, ensuring that best practice is at the forefront of all Filed service actions and activitiesTimely reporting of warranty complaints and product quality issuesEscalation of customer feedbackService & Spare Parts SalesAftermarket sales for AMCs and Spare Parts for All Semi productsGenerate new business from newly acquired customers while maintain existing customersDevelop and maintain close professional relations with customersDevelop and evaluate monthly Service Sales reportsMonitor Service Sales performance against growth objectivesService efficiencyEnsure service interventions in an efficient manner (First Time Fix the problem) in strict compliance with operating procedures and manuals.Monitor customer response time & make strategy for contineous improvement in response time.Identify potential spares and service needs with the dealer and distributor.Maintain Net promoter score in line with related targets.Adopt & maintain new Service technique in line with market requirements.Compliance with Corporate Guidelines-
- Follow in letter and spirit the Atlas Copco Vision, Mission and core values
- Comply with the Atlas Copco Business Code of Conduct
- Comply with the policies and procedures communicated from time to time
- Perform any other tasks given by supervisor from time to timeTo succeed, you will needSkills / Knowledge / Experience

• Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, whilst working in alignment with Edwards strategies and processes
• Self-directed with the ability to handle and resolve complex and challenging problems whilst maintaining a positive engagement with the customer
• Proactively seeks customer feedback and asks questions to understand customer 's business to make effective decisions
• Continuously looks for better ways to improve efficiency, productivity, and customer satisfaction
• Able to share technical expertise and knowledge to customers and team members and provide coaching to less experienced team members
• Influences other team members to deliver company objectives
• Complies with all applicable laws, policies, and standards to ensure organizational, safety and health obligations are met
• Good written and verbal communication skills. Proficient in-home country language, a strong command of written and spoken English is desirable
• Able to use computer software to record data and write reports
• Can understand and interpret technical documentation relevant to work e.g., technical drawings
• Education level: BE/ B Tech or Diploma in a mechanical/other engineering discipline.
• Minimum of 8 years field service experience in a relevant or related industry, ideally with a strong customer facing focus
• Product Knowledge - Dry pumps, Roots & Claw Technology, Cryopump, Turbo Pumps, Chillers, Abatement Systems

Scope of the job

• Due to the nature of the role, there will be a requirement to travel PAN India & ME frequently (50% time) to meet customer contractual commitments and/or as part of an emergency coverage plan
• The position requires a high level of physical activity; therefore, a medical assessment may be conducted prior to employment to ensure minimum requirements are met
• Due to the risks associated with working in e Sub-fab environment Edwards takes H&S extremally seriously. Continues ongoing H&S training is required is necessary with this position
• The candidate MUST have a valid Indian Driving License and ideally, he/she should possess a car to use for company travel

Personality Requirements

• Energetic, dynamic and self-motivated person with a strong positive attitude
• Good Interpersonal skills
• Effective Presentation and Communication Skills
• Skill in solution selling and developing difficult and new markets for Industrial vacuum solutions.
• Hard working person with good perseverance
• Structured and organized person
• PAN India travelling involved. 50-70% time will be in travel during peak time

Critical Skills

• Customer Centric
• Communication Skill
• Interaction
• Transparent
• Parsevarence
• Ready to Learn attitude

Other requirements

• Computer proficiency -MS office & office 365 Knowledge
• Candidates should be ready to be based in Pune Workshop for first 30 days post joining

In return, we offer you

• Have multiple interactions with different stakeholders internally and externally
• A culture known for respectful interaction, ethical behavior and integrity where sustainability matters
• Potential to see your ideas realized and to make an impact on technically interesting projects
• New challenges and new things to learn every day
• Plenty of opportunities to grow and develop
• Global job opportunities, as part of the Atlas Copco Group

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ChandigarhAbout EdwardsEdwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.

Atlas Copco