Job Description

Family Description



Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimizing, operating, and maintaining phases.




Subfamily Description



Deployment (DEP) comprises the provision of an end-to-end process for the acquisition, construction, implementation / integration, installation, commissioning, and customer acceptance.



• Core/ STP/ FLDS/ Access CEN network maintenance
• Optical domine DWDM/ Access network maintenance and alarm clearance
• Customer interaction
• Coordination with all Engineers for Data/ Optical fault rectification/ Preventive maintenance activities.
• Network Upgradation activities
• Coordination with Infra provider and Fibre team for quick restoration of services.
• Coordination for all Project activities related to Data operations
• Coordination for Preventive maintenance activities
• Performance reports (CRC/FCS/ Packet drop/ Flap/ Congestion etc,. analysis and action to be taken
• Executes work orders-related to deployment or first line maintenance scope on network or end customer sites for both telecom and infrastructure equipment according to scope of work, planning / service level agreements and quality standards.
• Follows instructions included in work orders-related to appointment and / or site access arrangements.
• Updates tools with data related to the work order;
• Performs on-site any necessary tests, measurements or analysis using appropriate field tools / equipment with general guidance
• Propose assigned work orders liaising with any stakeholder involved in the process and organising necessary spare parts or working material.
• Contributes to analysis, with guidance on activities-related to spare / consumable parts.
• Requests support from appropriate interface in case of medium issues such as fault restoration delays or repeated failures.
• Applies the correct process rules about local health and safety and environmental regulations.
• Takes on-call duties for first line maintenance services when requested and applies the correct processes and tools.
• Participates as individual contributor to a team, usually with professional expertise.


Impact



Accountable for quality and accuracy of own output. Errors may have limited impact on function/project/customer. Delivers own output according to specific operational targets.




Scope & Contribution



Individual Contributor: Participates as individual contributor to team, usually in a support role or entry level professional. Semi - routine or standard tasks. Decision making limited to standard applications in own work. Managerial/Supervisory:




Innovation



Most work carried out according to procedures. Operates within guidelines for non-standard situations. Requires supervision and coaching from SLM or peers. Gathers relevant information to support problem solving and decision making.




Communication



Obtains and provides information to external or internal parties. Communicates information within the team in an understable way.Sometimes requires ability to influence team members of own job area on policies, practices and proceduresUnderstand facts, practices, policies, etc. to external and internal parties




Knowledge & Experience



Core/ STP/ FLDS/ Access CEN network maintenance


• 4+ years of work experience
• Optical domine DWDM/ Access network maintenance and alarm clearance
• Customer interaction
• Coordination with all Engineers for Data/ Optical fault rectification/ Preventive maintenance activities.
• Network Upgradation activities
• Coordination with Infra provider and Fibre team for quick restoration of services.
• Coordination for all Project activities related to Data operations
• Coordination for Preventive maintenance activities
• Performance reports (CRC/FCS/ Packet drop/ Flap/ Congestion etc,. analysis and action to be taken
• Executes work orders-related to deployment or first line maintenance scope on network or end customer sites for both telecom and infrastructure equipment according to scope of work, planning / service level agreements and quality standards.
• Follows instructions included in work orders-related to appointment and / or site access arrangements.
• Updates tools with data related to the work order;
• Performs on-site any necessary tests, measurements or analysis using appropriate field tools / equipment with general guidance
• Propose assigned work orders liaising with any stakeholder involved in the process and organising necessary spare parts or working material.
• Contributes to analysis, with guidance on activities-related to spare / consumable parts.
• Requests support from appropriate interface in case of medium issues such as fault restoration delays or repeated failures.
• Applies the correct process rules about local health and safety and environmental regulations.
• Takes on-call duties for first line maintenance services when requested and applies the correct processes and tools.
• Participates as individual contributor to a team, usually with professional expertise.


Come create the technology that helps the world act together



Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.


We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work




What we offer



Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.




Nokia is committed to inclusion and is an equal opportunity employer



Nokia has received the following recognitions for its commitment to inclusion & equality:





• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark
•



At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.


We are committed to a culture of inclusion built upon our core value of respect.





Join us and be part of a company where you will feel included and empowered to succeed.