Job Description

We are seeking a proactive and goal-oriented Female Telecaller-Collection & Recovery to handle after-sales collections and recovery for our customers. The ideal candidate will be responsible for ensuring timely payment follow-ups and managing customer accounts effectively.

Key Responsibilities:

• Collection and Recovery:
• Follow up with customers to ensure timely payments of dues.
• Implement effective strategies for recovering overdue amounts.
• Maintain accurate records of payment schedules and collections.
• Telecalling and Follow-Ups:
• Call customers to remind them of pending payments.
• Address customer queries regarding payments and resolve issues promptly.
• Escalate cases of non-payment to the concerned team for further action.
• Customer Relationship Management:
• Build and maintain positive relationships with customers to ensure ongoing trust and loyalty.
• Educate customers on payment terms, schedules, and benefits of on-time payments.
• Reporting and Documentation:
• Prepare daily, weekly, and monthly reports on collection activities and payment statuses.
• Ensure all payment records and customer interactions are updated in the system.
• Coordination:
• Collaborate with the sales, legal, and customer service teams to handle critical cases.

Job Type: Full-time

Pay: ?13,000.00 - ?30,841.76 per month

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• collection & Recovery: 2 years (Required)
• tele sales: 1 year (Required)
• Coordinator: 1 year (Required)

Work Location: In person