Job Description

Key Responsibilities:

Outbound Calling and Information Dissemination

• Develop a Comprehensive Script: Create a well-structured script that covers key information about your courses, benefits, fee structure, and admission process. Ensure the script is engaging and informative, while allowing for flexibility to address specific queries.

Answering Queries and Building Rapport

• Product Knowledge: Equip your team with in-depth knowledge of your courses, institute, and competition. Empower them to confidently address questions and concerns.
• Active Listening: Train agents to actively listen to potential students, understand their needs, and provide tailored solutions.
• Empathy and Patience: Foster a customer-centric approach by demonstrating empathy and patience. Build rapport to create a positive impression.

Follow-up and Lead Nurturing

• Personalized Follow-ups: Send targeted emails, SMS, or WhatsApp messages based on a student's interest and stage in the enrollment process.
• Lead Scoring: Implement a lead scoring system to prioritize follow-ups based on potential conversion rates.
• Multiple Touchpoints: Use a combination of phone calls, emails, and SMS to stay in touch with potential students.

Appointment Scheduling and Admission Assistance

• Online Scheduling: Offer online appointment scheduling to increase convenience for students and parents.
• Streamlined Admission Process: Simplify the admission process by providing clear instructions and necessary documents upfront.
• Payment Options: Offer flexible payment options to accommodate different financial situations.

Achieving Targets and Feedback Collection

• Performance Metrics: Establish clear performance metrics, such as conversion rates, average call duration, and lead-to-enrollment ratio.
• Regular Reviews: Conduct regular performance reviews to identify areas for improvement and celebrate successes.
• Feedback Loop: Implement a system to gather feedback from both enrolled and unenrolled students to refine your approach.

Team Collaboration and Coordination

• Regular Meetings: Schedule regular team meetings to share updates, discuss challenges, and brainstorm solutions.
• Clear Roles and Responsibilities: Define clear roles and responsibilities within the team to avoid overlap and ensure accountability.
• Cross-Functional Collaboration: Foster collaboration with other departments to create a seamless student experience.
• Target Your Audience: Segment potential students based on their interest level, academic profile, and other relevant criteria. Tailor your approach and messaging accordingly.
• Utilize a CRM System: Implement a robust CRM system to manage leads, track interactions, and automate follow-ups. This will help you stay organized and improve efficiency.
• Leverage Call Recording: Record calls to monitor agent performance, identify areas for improvement, and use as training material.

Notice period : Immediate

Job Types: Full-time, Permanent, Fresher

Pay: ?8,000.00 - ?15,000.00 per month

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• education counseller: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person