Job Description

Position: Telecaller
Experience Required: Minimum 6 months in telecalling or a related role
Employment Type: Full-time
Location: [IVisakhapatnam]

Job Summary:

We are seeking a motivated and customer-oriented Telecaller with a minimum of 6 months of experience to join our team. The ideal candidate will be responsible for handling outbound/inbound calls, maintaining excellent customer relations, and achieving set targets.

Key Responsibilities:

• Make outbound calls to potential or existing customers to inform them about our products/services.
• Handle inbound queries and resolve customer concerns professionally and promptly.
• Achieve daily/weekly/monthly call and sales targets.
• Maintain and update the customer database with accurate details and feedback.
• Build strong customer relationships to ensure customer retention and satisfaction.
• Provide detailed information about the product or service to address customer queries effectively.
• Collaborate with the sales team to follow up on leads and close sales.

Required Skills and Qualifications:

• Minimum 6 months of telecalling or customer service experience.
• Excellent verbal communication skills in [language(s)].
• Ability to handle objections and negotiate effectively.
• Proficiency in using CRM software or basic computer skills (MS Office).
• Strong listening skills and a positive attitude toward customer interaction.
• Ability to work under pressure and meet targets.

Preferred Skills:

• Fluency in multiple languages is a plus.
• Prior experience in sales or lead generation will be an added advantage.

Job Types: Full-time, Permanent

Pay: ?8,086.00 - ?15,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person

Expected Start Date: 09/12/2024