Female Sales Coordinator Customer Care Executive
Year Navrangpura, Ahmedabad, Gujarat, India
Job Description
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Immediate Joiner Fluent In English Min Experience 2 Years We are looking for a skilled Customer Care Executive to join our team. The primary responsibility of the Customer Care Executive will be to provide exceptional customer service to our clients via various communication channels, including phone, email, and live chat. The ideal candidate should be passionate about helping customers, possess excellent communication skills, and be able to handle inquiries and complaints with professionalism and efficiency. Responsibilities:
- Responding promptly to customer inquiries via phone, email, and live chat.
- Handling and resolving customer complaints in a timely and empathetic manner.
- Providing accurate information to customers regarding products, services, and company policies.
- Processing orders, forms, applications, and requests from customers.
- Maintaining a high level of professionalism and customer satisfaction at all times.
- Collaborating with other departments to ensure seamless customer experiences.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Escalating complex issues to the appropriate department or supervisor for resolution.
- Following up with customers to ensure their concerns have been resolved to their satisfaction.
- Identifying and implementing process improvements to enhance the customer experience.
- Participating in training and professional development activities as required.
- Health insurance
- Provident Fund
- Day shift
- Bonus pay
- No travel
- Bachelor\'s (Preferred)
- Business development: 2 years (Preferred)
- Lead generation: 2 years (Preferred)
- total work: 3 years (Preferred)
- Sales: 2 years (Preferred)
- English (Required)
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Job Detail
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Job IdJD3293355
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNavrangpura, Ahmedabad, Gujarat, India
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EducationNot mentioned
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ExperienceYear