Job Description

We are seeking a compassionate and experienced Patient Counselor with a background in the skin care or dermatology industry to join our team. As a Patient Counsellor, you will be responsible for providing exceptional support to patients, guiding them through treatment plans, and ensuring they have a positive and informative experience. The ideal candidate will have strong communication skills, a patient-centered approach, and a good understanding of skin-related treatments and procedures.

Key Responsibilities:

Patient Care & Support:

Act as the primary point of contact for patients, providing them with accurate information about treatments, procedures, and post-treatment care. Address patient concerns, answer questions, and offer emotional support throughout their treatment journey. Ensure patients feel comfortable and confident with their treatment plans.

Consultation & Education:

Conduct patient consultations to assess needs, explain available treatment options, and help them make informed decisions. Educate patients on skin care routines, products, and preventive measures to maintain healthy skin. Keep patients updated on the progress of their treatments and expected results.

Treatment Planning:

Collaborate with dermatologists, estheticians, and other healthcare professionals to develop personalized treatment plans for patients. Ensure smooth coordination and scheduling of appointments, follow-ups, and procedures.

Communication & Relationship Building:

Build and maintain strong relationships with patients, creating a trusting and supportive environment. Follow up with patients after treatments to ensure satisfaction and address any post-treatment concerns. Communicate effectively with the clinical team to ensure a seamless patient experience.

Administrative Tasks:

Maintain accurate patient records, treatment histories, and notes for follow-up consultations. Assist with scheduling, billing inquiries, and other administrative tasks as needed.
Note: The roles and responsibilities mentioned above are not exhaustive. Role holder will be guided to perform different tasks as necessitated within the organization

Job Type: Full-time

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Work Location: In person