Job Description

Company: Sheffield Research Pvt Ltd

Location: Indore (On-site)

Experience Required: 6 months to 12 months

:

We are seeking a detail-oriented and experienced Marketing Executive to join our team. The ideal candidate will be responsible for upholding the highest quality standards and ensuring all customer inquiries and service requirements are addressed efficiently and effectively.

Key Responsibilities:

1. Respond to Customer Inquiries: Provide timely and accurate responses to customer questions and concerns via email, and chat.

2. Provide Product/Service Information: Offer detailed and clear information about products and services to assist customers in making informed decisions.

3. Manage Communications: Efficiently handle inbound and outbound messages to ensure effective communication with customers.

4. Handle Multiple Interactions: Juggle multiple customer interactions simultaneously, ensuring each customer receives attention and assistance.

5. Maintain Customer Records: Accurately document customer interactions, transactions, and feedback in the system to maintain detailed records.

6. Collaborate with Departments: Work closely with other departments to resolve customer issues and improve service processes.

Qualifications & Skills:

- Bachelor's degree in any field.

- Proven experience as a customer service, sales or similar role is a plus.

- Excellent English communication skills, both verbal and written.

Application Instructions: Interested candidates should submit their CV and a cover letter to hr@sheffieldresearch.uk

Job Types: Full-time, Part-time

Pay: ?10,000.00 - ?23,500.00 per month

Expected hours: 36 - 45 per week

Benefits:

• Paid time off

Schedule:

• Day shift
• Fixed shift
• Weekend availability

Supplemental Pay:

• Quarterly bonus
• Yearly bonus

Ability to commute/relocate:

• Manorama Ganj, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available to join immediately?

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person