Job Description

Job Title: Guest Relation Executive - Front Desk

Location: FitClub, Golf Course Road, Gurgaon

About Us:

FitClub is a premium fitness destination dedicated to promoting health, wellness, and a superior client experience. We are expanding to a new location on Golf Course Road and are seeking a highly skilled and personable

Guest Relation Executive - Front Desk to be the welcoming face of our brand.

Job Overview:

As the Guest Relation Executive - Front Desk, you will play a pivotal role in delivering exceptional customer service. You will be responsible for managing all front desk operations, ensuring seamless communication between clients and the FitClub team, and creating a welcoming environment that aligns with FitClub's high standards of professionalism and hospitality.

Key Responsibilities:

Customer Service:

Greet and welcome all clients and guests with warmth and professionalism.

Provide accurate information about FitClub's services, facilities, and programs.

Handle inquiries, feedback, and complaints promptly and professionally.

Front Desk Operations:

Manage the check-in and check-out process efficiently.

Maintain a well-organized and professional front desk area.

Handle telephone calls, emails, and messages with accuracy and courtesy.

Maintain records of memberships, appointments, and client preferences.

Sales and Promotion Support:

Upsell memberships, personal training packages, and special programs.

Assist the sales team in converting inquiries into memberships.

Collaboration:

Coordinate with trainers, facility staff, and management to ensure smooth operations.

Maintain a strong working relationship with all departments to enhance customer satisfaction.

Administrative Tasks:

Process payments and issue receipts.

Maintain daily reports and update client databases.

Ensure compliance with FitClub policies and procedures.

Key Skills and Attributes:

Exceptional communication and interpersonal skills.

Strong organizational and multitasking abilities.

Proficient in using MS Office and CRM systems.

Positive attitude, polished demeanor, and professional appearance.

Problem-solving mindset and ability to handle challenging situations gracefully.

Requirements:

Educational Qualification: Bachelor's degree in Hospitality, Aviation, or related fields preferred.

Experience: 1-3 years of experience in front desk, guest relations, or hospitality roles, preferably in premium establishments such as gyms, hotels, or the aviation industry.

Language Proficiency: Fluency in English is mandatory; knowledge of additional languages is a plus.

Availability: Flexible to work in shifts, including weekends and holidays.

What We Offer:

Competitive salary with performance-based incentives.

Comprehensive training and career growth opportunities.

A positive and dynamic work environment.

Complimentary access to FitClub facilities and programs.

Join FitClub:

If you're passionate about creating outstanding client experiences and thrive in a fast-paced, high-energy environment, we'd love to have you on our team.

#JoinOurTeam #CustomerServiceExecutive #FitnessJobs #GolfCourseRoad #FitClub #CareerOpportunity

Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your current in hand salary per month?

Experience:

• total work: 1 year (Preferred)

Location:

• Gurugram, Haryana (Preferred)

Work Location: In person

Speak with the employer
+91 7982926554