Female Customer Care Executive
Job Description
Key Responsibilities:
• Handle inbound and outbound customer calls, emails, and chat inquiries promptly and professionally.
• Address customer queries, provide accurate information, and resolve issues effectively.
• Investigate and resolve customer complaints and concerns with a solutions-oriented approach.
• Escalate complex issues to the appropriate department or manager when necessary.
• Ensure customer interactions are handled with empathy, patience, and professionalism.
• Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers.
• Document customer interactions and transactions accurately in the CRM system.
• Track and report on common customer issues and feedback to identify trends and areas for improvement.
• Work closely with other departments to address and resolve customer concerns.
• Contribute to team goals and participate in training sessions to enhance customer service skills.
• Adhere to company standards and procedures to ensure a high level of customer satisfaction.
• Continuously seek ways to improve customer service processes and personal performance.
Job Type: Full-time
Pay: ?12,000.00 - ?17,000.00 per month
Jadwal:
• Day shift
Education:
• Bachelor's (Preferred)
Language:
• English (Required)
Work Location: In person
Speak with the employer
+91 9327181372
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Job Detail
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Job IdJD3382966
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGJ, IN, India
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EducationNot mentioned
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ExperienceYear