Job Description

• Always greet and welcome guests promptly in a warm and friendly manner.
• Always thank and give fond farewell to guests conveying anticipation for their next visit.
• Assist guest with table reservation.
• Assist guest while seating.
• Ensure guest are serviced within specified time.
• Has a good knowledge of menuand presentation standards.
• Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
• Able to answer any questions regarding menu and assist with menu selections.
• Able to anticipate any unexpected guest need and reacts promptly and tactfully.
• Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
• Serve food coursesand beverages to guests.
• Settables according to type of event and service standards.
• Record transaction/ orders in Point of Sales systems at the time of order.
• Communicatewith the kitchen regarding any menu questions, the length of wait and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Check with guests to ensure satisfaction with each food course and beverages.
• Responsible for clearing, collecting and returning food and beverage items to proper area.
• Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
• Present accurate final bill to guest and process payment.
• Perform shift closing on the Point of sales terminal and tally cash and creditcard settlements.
• Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
• Ensures that hotelbrand standards and SOP's are consistently implemented.
• Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.
• Completes the daily responsibilities that are set for each individual shift.
• Complete closing duties, including restocking items, turning off lights, etc.
• Conducts monthly inventorychecks on all operating equipment and supplies.
• Take an active role in coachingand developing junior staff.
• Any other duties related to food and beverage service assigned by the manager.

Prerequisites:

Good command in both spoken and written English.

Should have pleasing personality.

Excellent guest service skill.

Good knowledge of food and beverage service.

Job Type: Full-time