Job Description

You are the captain of the ship, also known as the service area. "With great power comes great responsibilities." In a fast-paced environment, you are to lead by example. Calm in the storm and motivating force for the junior staff.

Maintaining a safe and sanitary work environment and ensuring only the highest quality products are served.

Also, to handle daily team member relations and encourage problem-solving by team members through proper training and empowerment.

Responsibilities

• Greet and escort guests/customers to their allocated tables
• Assist in managing/handling guests
• Good knowledge of menu (food and beverage) and presentation standards; offer menu recommendations upon request and aptly suggest additional options
• Able to anticipate any unexpected guest needs with prompt and efficient reaction
• Serve guest orders as per outlet standards
• Record transaction/orders in Point of Sales terminal at the time of order
• Communicate order details to the kitchen staff, special instructions etc.
• Constantly ensure the cleanliness and organization of work areas, glassware, and that the whole outlet is always kept presentable at all times
• Review order dockets to guarantee correct and efficient preparations for orders received to present the accurate final bill to guests and process payment
• To check the accuracy of bill/checks before presenting to customer or processing the payment
• Perform shift closing on the Point of Sales terminal; tally cash and credit card settlements
• Ensure that the whole outlet is always kept clean, organized and presentable at all times
• Ensure that brand standards and SOP's are consistently implemented
• Complete closing duties, including restocking items, closing reports, etc.
• Routine inspection of all outlet equipment to assure all are in proper working condition and prepare a list of equipment in need of repair and maintenance
• Take an active role in coaching and developing junior staff
• Ad-hoc responsibilities assigned by the Manager/Assistant Manager

Requirements

• Min Diploma or equivalent to at least 2-3 years of relevant experience in food and beverage services
• BS Degree in Business Administration; Hospitality Management or Culinary background is a plus
• Good Knowledge of Food and Beverage Service
• Outstanding communication, interpersonal and exceptional guest service skills
• Working knowledge of various computer software programs (MS Office, restaurant/cafe management software, POS, etc.)
• Proficient and effective problem solver
• Excellent team leader with the capability of performing multiple tasks at hand with minimal supervision and adequate to support and lead junior staff
• Up to date knowledge with food and beverages trends and best practices

Job Type: Full-time

Pay: ?10,000.00 - ?20,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift
• Rotational shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Required)
• Captaincy: 1 year (Required)