Job Description

:What's this role about?Here's how you'll contribute:You'll do this by:Core Skills:Desired Skills:How we'd like you to lead:Advantage ZensarWe are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans' status.Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:DescriptionWe are seeking a detail-oriented and highly organized individual to join our team as a BizCom Fax Administrator. As a BizCom Fax Administrator, you will be responsible for managing and maintaining our fax communication system, ensuring reliable and efficient fax transmissions across our organization. You will collaborate with various departments to understand their fax requirements, troubleshoot technical issues, and implement enhancements. The ideal candidate will have a strong understanding of fax technologies, excellent problem-solving skills, and a commitment to delivering exceptional service.

• Manage and administer the BizCom fax communication system, including setup, configuration, and maintenance of fax servers, software, and associated hardware.
• Collaborate with stakeholders to gather fax requirements, implement solutions, and ensure the fax system aligns with business needs.
• Monitor fax traffic, performance, and system logs to identify issues, bottlenecks, or errors, and take appropriate measures to optimize system performance.
• Troubleshoot and resolve technical issues related to fax transmissions, including connectivity problems, fax routing errors, and quality issues.
• Coordinate with vendors and service providers to ensure effective fax service delivery, including managing service contracts and addressing service-level issues.
• Implement security measures to protect sensitive fax communications and ensure compliance with applicable industry regulations and data protection standards.
• Provide user support and training to employees on fax system usage, troubleshooting techniques, and best practices for efficient fax transmission.
• Maintain documentation of fax system configurations, procedures, and troubleshooting guidelines to support knowledge sharing and ensure system stability.
• Stay updated with advancements in fax technologies, evaluate their potential impact on the organization, and recommend upgrades or enhancements as appropriate.
• Collaborate with cross-functional teams, including IT, telecommunications, and compliance, to integrate fax systems with other business applications and ensure seamless communication workflows.

Experience and Educational Requirements:

• Bachelor's degree in information technology, Computer Science, or a related field. Relevant certifications or equivalent work experience may be considered.
• Proven experience 5-7 years as a BizCom Fax Administrator or in a similar role, managing and maintaining fax communication systems.
• Strong knowledge of fax technologies, protocols, and standards, including T.30, T.38, FoIP (Fax over IP), and SIP (Session Initiation Protocol).
• Familiarity with fax server software, such as RightFax, Biscom, or comparable solutions.

Experience in troubleshooting and resolving fax transmission issues, including fax routing, line quality, and compatibility problems.Proficiency in administering and configuring fax servers, fax boards, fax gateways, and associated hardware.Understanding of network protocols, IP addressing, and network routing principles related to fax transmission.Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues efficiently.Strong attention to detail and organizational skills, with the ability to manage multiple tasks and prioritize effectively.Effective communication and interpersonal skills, with the ability to collaborate with cross functional teams and provide user support.

• Putting people first
• Client-centricity
• Collaboration

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