Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



What this job involves:

Providing onsite support

You will be the Site Manager's trusted right hand on all facilities-related activities. You'll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained. Where can processes be improved? How can we save costs? These are questions that will be at the forefront of the team's thinking. You, too, will always have an eye on this, contributing suggestions as they arise.

You'll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping and appointment coordination. You'll need to ensure we hit key performance indicators and meet our service level agreements.



Key aspects:

Monitoring of Housekeeping related activities

Arrangement of all consumables and supplies for Client / any visits

Preparing the Daily/Weekly and Monthly reports

Interacting with the service & supply vendors.

Undertake daily facility rounds and find out snags and raising proactive tickets for the same

Effectively manage service provider teams to ensure an on time deliverable system.

Routinely Inspect all services to ensure performance measures are being maintained and make the service score cards.

Client/Stakeholder ManagementProactively engage stakeholders to ensure that on site client's expectations are met though high levels of customer service

Build and develop effective client / stakeholder relationships across multiple levels of the organization

Proactively understand the customers/ employees needs and act on them before being requested

Maintain high standards of housekeeping of facility

Improvements in the office aesthetics and operations as per need



Finance ManagementAccurate billing and invoicing

Adherence to the monthly forecast

Invoice management.



Procurement & Vendor ManagementWork on getting quotations as per site need

Sharing indents for monthly material supply

Zero stock out of situation



Other Key ActivitiesCollecting all documents from the vendor for compliance audit

Developing interesting & fun user engagement activities

Signage / Poster making for site awareness.

Managing ad hoc vendors.



Meeting the clients' facilities needs

At JLL, we put client satisfaction at the front and centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, you'll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements such as follows : -

Ensure messaging is consistent and in line with requests received from the user.

Respond to user inquiries and concerns promptly and with courtesy and enthusiasm.

Build relationships by engaging clients in genuine, personable conversations.

Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested



Your planning and budgeting skills will also be vital to the job, as you'll take part in the procurement of vendors and services from time to time.



Making everyone safe and risk-free

Do you value workplace safety? If so, you'll be a perfect fit for the job. In this role, you will ensure everyone's health and safety by keeping safe workplace procedures in place and order. You'll also be expected to carry out these procedures, as needed. At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. You'll also be expected to follow escalation and incident reporting procedures and comply with the firm's guidelines and strategies.



Sound like you? To apply, you need to be a:

Passion for service

Do you have a prior experience in facilities, property management, hospitality or other related fields? Do you have an understanding of local occupational health and safety requirements, critical facilities and vendor management? Are you knowledgeable in various property systems? You are what we're looking for!



Team player

JLL's unmatched excellence is only made possible by team work--a core value we want you to possess. As the Facilities Coordinator, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our 'I am JLL' core behaviours is also under your mandate.



Client focused enthusiast

It is important that you can easily interact with the general client staff and vendors to deliver efficient services. We'll also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent communicator who always faces customers with a smile , even when times get rough occasionally.



What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.