Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Title:

Soft Services Executive

Location:

Devanahalli, Karnataka, India

Job Overview:

We are seeking a dedicated and efficient Soft Services Executive to join our team at the Devanahalli site. The ideal candidate will oversee and coordinate various soft services to ensure a clean, comfortable, and well-maintained environment for our clients and occupants.

Key Responsibilities:

Housekeeping Management:

Oversee daily housekeeping operations, ensuring high standards of cleanliness throughout the facility

Implement and monitor cleaning schedules and routines

Conduct regular inspections to maintain quality standards

Manage inventory of cleaning supplies and equipment

Landscaping and Grounds Maintenance:

Coordinate landscaping activities to maintain the aesthetic appeal of the site

Ensure proper upkeep of green areas, including lawns, plants, and trees

Oversee pest control measures for both interior and exterior areas

Waste Management:

Implement and monitor effective waste segregation and disposal processes

Ensure compliance with local waste management regulations

Promote recycling initiatives and sustainable waste management practices

Front Office and Concierge Services:

Oversee reception and front desk operations

Manage visitor management systems and protocols

Coordinate mail and courier services

Food and Beverage Services (if applicable):

Liaise with cafeteria or food service providers to ensure quality and hygiene standards

Monitor customer satisfaction with food services

Assist in organizing catering for special events

Vendor Management:

Manage relationships with soft services vendors and contractors

Monitor vendor performance and ensure adherence to service level agreements

Assist in the procurement of soft services and supplies

Health and Safety:

Ensure compliance with health and safety regulations in all soft services areas

Conduct regular safety audits and implement improvements

Coordinate with the HSE team for training and awareness programs

Client Relationship Management:

Act as the primary point of contact for clients regarding soft services

Address and resolve client complaints and feedback promptly

Conduct regular client satisfaction surveys and implement improvements

Reporting and Documentation:

Prepare and submit regular reports on soft services operations

Maintain accurate records of service delivery, inspections, and incidents

Assist in budget preparation and cost control for soft services

Team Management:

Supervise and coordinate the soft services team

Provide training and development opportunities for team members

Ensure efficient manpower allocation and shift management

Qualifications:

Bachelor's degree in Facility Management, Hospitality Management, or related field

2-4 years of experience in soft services management, preferably in a corporate or commercial setting

Strong knowledge of best practices in housekeeping, and other soft services

Familiarity with health and safety regulations and ISO standards

Excellent communication and interpersonal skills

Proficiency in MS Office and facility management software

Ability to work in a dynamic environment and handle multiple priorities

Willingness to work flexible hours as required.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.