Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

Job title:

Executive-Workplace (Soft) Services.

Reporting to:

Asst.Manager-Workplace (Soft) Services.

As an Executive-Workplace (Soft) Services, you will play a vital role in delivering exceptional Occupant Experience within the Campus through the hands-on execution of soft services operations.

This position is focused on the practical implementation and day-to-day delivery of various workplace services that contribute to a productive and comfortable environment for all occupants.

This role requires strong attention to detail, excellent interpersonal skills, and the ability to work effectively both independently and as part of a team. You will be expected to maintain high standards of service delivery and contribute to JLL's reputation for operational excellence.

Key stakeholders:

Operations Manager, Asst Manager-Workplace Services SAP GRF Leads, JLL support functions like Finance, Procurement, HR, etc.

What your day-to-day will look like:

The key aspect of this role is engagement, interfacing not only with GRF, but also other service partners along with the lines of business and occupants as the ultimate service recipients.

Client/Stakeholder Management

- Deliver excellent customer service to meet on-site client's expectations.

- Accountable for service delivery to meet contractual obligations of Jones Lang LaSalle

- Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.

- Lead by example and groom the team in achieving maximum client satisfaction level.

- Evaluate service response time and analyse occupants' service request trends and suggestions.

- Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.

Procurement & Vendor Management

- Manage multiple vendors to deliver services on time.

Health & Safety Management

- This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.

Site Operations Management

- Must be a team player and a leader in his own sphere and work with other members of the team to meet all key performance indicators as set out in the management contract.

- Plan, Schedule and implement 52 Preventive Maintenance Schedules.

- Ensure to have strict compliance with local and national statutory rules & regulations and ensure that all the relevant statutory returns pertaining to all the areas of Campus Operations are submitted to the concerned statutory authorities.

- To manage the Operation & maintenance Vendors and AMC vendors related to Soft services.

- To ensure all related records are updated and maintained regularly.

- To adhere and maintain all SLA and KPI as agreed.

- Active participation for taking up the new facilities

- To be part of all audits as per client requirements and to close out on the action points as agreed.

- Manage action requests and escalations if any by clients for any engineering related issues.

- Should have the required skill for Contractor / Vendor Management as part of the competency

- Actively encourage an environment that supports teamwork, co-operation & performance excellence across the facilities.

- Should have an eye for detail and the ability to effectively coordinate with the end user, other departments, and vendor partners.

- Monitor and inspects the work of the team for conformance to the prescribed standards of cleanliness.

- Maintain clear and efficient communication and coordination with all the departments.

- Schedules periodic major cleaning projects including carpet, upholstery, chair shampooing, cleaning of windows, drains, canopy etc.

- Schedules deep cleaning of all meeting rooms and workstation on periodic basis including.

- Handling, escalating, and updating all user complaints/ concerns in an efficient and timely manner.

- Investigate concerns regarding housekeeping service or equipment and take corrective action.

- Ensure all meeting room functions/ events / VIP/ customer visits are properly set according to the requests/ instruction received.

- Provide with all sorts of reports/ data after validation as required.

- Maintain high quality of housekeeping standards external/public area.

- Co-ordinate with vendors eg:

Pest control, facade, Landscaping for services.

- Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping supplies and chemicals.

- Attends periodic meetings to discuss issues/ complaints, to make recommendations for service improvement and efficient operations.

- Oversee landscape maintenance and contractor coordination

- Implement sustainable landscaping practices

- Manage irrigation and water conservation efforts

Risk Management:

Support risk management program which identifies major risks including occupational health and safety, fire safety and essential services and environmental.

- Manage and review incident and problem reporting.

- Ensure escalation procedures and incident reporting procedures are implemented and in place.

- Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle's business conduct.

Reporting:

- Responsible for weekly & monthly reports, covering the maintenance contracts, consumable consumptions, etc

- Ensure that all reports and other relevant data is regularly updates.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.