Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Facilities Executive
Work Dynamics

What this job involves:
Prioritizing the facilities\xe2\x80\x99 needs
Working with both the facilities manager and the assistant facilities manager, you\xe2\x80\x99ll oversee the property\xe2\x80\x99s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you\xe2\x80\x99ll strive for continuous improvement in the process.

You\xe2\x80\x99ll also keep an eye out on the property\xe2\x80\x99s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you\xe2\x80\x99ll manage supply and service contracts as approved by clients.

In addition, you\xe2\x80\x99ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You\xe2\x80\x99ll also be on top of health and safety issues that may arise, and actively participate in reviewing them.

Also part of your mandate is to monitor the property\xe2\x80\x99s budget. As the person in charge, you\xe2\x80\x99ll make sure that there\xe2\x80\x99s enough petty cash to support operations. You\xe2\x80\x99ll also see to it that vendor invoice processes comply with standards.

Going above and beyond expectations
Client satisfaction is second nature to the person in charge. In this role, you\xe2\x80\x99ll take on difficult issues and seek out opportunities to improve operations. You\xe2\x80\x99ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements.

In addition, you\xe2\x80\x99ll carry out routine service audits to ensure that the team maintains its overall performance. You\xe2\x80\x99ll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients.

Provide comprehensive facility management for services to the client, with a focus on continuous improvement. Achievement of the Key Performance Indicators and Service Level Agreements targets.

POSITION GOALS

To provide administrative support to FM for site teams
To provide comprehensive management of services covering all facility services to the client with the focus of continuous improvement
To achieve financial and other targets given by Facility Manger.
Achievement of the service level agreements.

ROLES AND RESPONSIBILITIES

Site Operations Management
Monitoring of Housekeeping related activities
Arrangement of all consumables and supplies for Client / VIP visits
Interfacing with the pest control for carrying out the pest control activities at the facility.
Monitoring the mail room activities
Preparing the Daily/Weekly and Monthly reports
Collecting all documents from the vendor for compliance audit
Interacting with the Housekeeping vendor.
Taking facility rounds and find out snags and logging complaint with the Help Desk.
Follow up and close the complaint logged.
Effectively manage Facility team to ensure an on time deliverable system.
Routinely Inspect all services to ensure performance measures are being maintained
Provide assistance to FM in all administrative functions, security issues and Facility services and any other administrative functions deemed by Client
Ownership of the Day to day administration, including reports generation of the stocks tracker.
Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day
Inspect the turn out and attendance of the staff and sign the shift register
Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints
Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions
Communicate to the FM all incidents issues and pending problems
Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions

Vendor Management

Vendor grooming and real time monitoring of services and periodic reviews and ensure adherence to SLA
Carrying out Vendor Background Checks.
Processing of vendor Invoices
Others
Maintaining external employee data.
Preparing floor register for Health and Safety Issues
Compile and update site account details.
Coordinate and organize events requested
Assist in the preparation of Daily reports, Weekly Report and Monthly Management Report
24/7 emergency call support and site attendance is required
Participate in emergency evacuation procedures including crisis management and business continuity

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience
Tertiary qualifications in property, building or facilities management preferable
Excellent people skills and ability to interact with a wide range of client staff and demands
Demonstrated experience with tendering and service improvement initiatives required.
Knowledge of occupational safety requirements
Strong PC literacy and proven ability to manage daily activities using various systems.

Key Performance Measures
Reports on time
Accurate billing and invoicing
Zero stock out of situation
Maintain high standards of housekeeping of facility.

Sound like you? To apply you need to have:
Strong knowledge of property operations
Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years\xe2\x80\x99 experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations.

Solid background in team management
Are you an adept leader with a proven track record in managing a team? Are you capable of effectively rolling out improvement plans? Do you possess superior communications and reporting skills? If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.

What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!
If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements below. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.