JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Responsibilities:
Account Management: Serve as the primary point of contact for assigned client accounts, building and maintaining strong relationships. Understand client objectives, challenges, and expectations to deliver tailored solutions.
Service Delivery: Oversee the delivery of soft services, including cleaning, landscaping, waste management, pest control, and other related facility services. Ensure service levels meet or exceed agreed-upon standards.
Customer Satisfaction: Proactively engage clients to assess their satisfaction levels, address concerns, and identify opportunities for improvement. Implement strategies to enhance customer experience and loyalty.
Operational Excellence: Collaborate with internal teams, including Facility Managers, to ensure effective service coordination and execution. Monitor performance metrics and implement corrective actions as needed.
Contract Compliance: Ensure all services delivered comply with contract terms and service level agreements (SLAs). Conduct regular audits to identify gaps and implement improvement plans.
Financial Management: Monitor budgetary performance, control costs, and identify opportunities for cost optimization without compromising service quality. Provide accurate and timely financial reporting to clients.
Vendor and Supplier Management: Oversee relationships with vendors and suppliers, and ensure compliance with contractual obligations. Evaluate vendor performance and initiate improvement actions if necessary.
Health and Safety: Collaborate with the Health and Safety team to ensure all services comply with applicable health, safety, and environmental regulations. Conduct regular inspections and implement corrective actions.
Innovation and Continuous Improvement: Stay updated on industry best practices and emerging trends. Identify opportunities for innovation and continuous improvement in service delivery, processes, and technology.
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL -

Were JLL a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.