Job Description

Overview:

The Manager - F&B and Site Operations will oversee the Food & Beverage (F&B) and site operations for PepsiCo's offices in Hyderabad and Gurugram, ensuring high-quality services and seamless management of site operations. The role involves managing a 1000-seater cafeteria with 14 counters in Hyderabad, coordinating events and meetings, and handling critical applications related to workplace operations.
Responsibilities:
Food & Beverage Operations • Manage cafeteria operations at Hyderabad and Gurugram, partnering with an approved food service company.
• Ensure quality, hygiene, and efficiency in F&B services to meet employee satisfaction.
• Monitor vendor performance and compliance with service-level agreements (SLAs).

Event & Meeting Management • Plan, organize, and execute corporate events and meetings across PepsiCo India offices.
• Collaborate with stakeholders to ensure smooth delivery and execution of events.

Reception & Front Office Management • Supervise office reception services through the Integrated Facilities Management (IFM) partner.
• Maintain a professional and welcoming environment for employees and visitors.

Application & Technology Management • Lead and manage workplace applications, including Pep@Work, seat booking systems, occupancy management tools, and Corrigo applications.
• Oversee work order management and ensure system efficiency.

Soft Services Management • Ensure excellence in soft services, particularly for the cafe and training setups.
• Work with IFM teams to maintain cleanliness, safety, and functionality in these areas.

Stakeholder & Vendor Management • Engage with local and global stakeholders, ensuring their requirements are met effectively.
• Manage vendor relationships, negotiate contracts, and monitor performance.

Budget Management • Prepare and manage budgets for F&B and site operations, ensuring cost optimization without compromising quality.

People Management • Directly and indirectly manage teams from the IFM partner, ensuring alignment with organizational goals.
• Provide coaching, mentoring, and support to the team to drive operational excellence.


Qualifications:
Requirements: • Education: Bachelor's degree in Hotel Management or a related field.
• Experience: 10-12 years of experience in F&B operations, preferably in corporate or hotel industry setups.
• Experience in managing large cafeterias is a significant advantage.
• Proficiency in managing workplace applications and tools.
• Strong communication skills, with the ability to manage local and global stakeholders.
• Demonstrated experience in vendor and people management.
• Availability: Immediate joiners preferred.

Competencies: • Excellent leadership and team management skills.
• Strong problem-solving and decision-making abilities.
• Detail-oriented with a focus on quality and efficiency.


Ability to handle multiple priorities in a fast-paced environment