Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Key Responsibilities:

Collaborate with a global team to align tools and solutions across regions, effectively managing competing priorities.

Lead the global roll-out of our account engagement program, Pit Stop, engaging with over 100 accounts worldwide.

Recommend and implement initiatives and solutions that elevate the overall experience, drawing from a collection of over 600 experience initiatives curated from around the world.

Play a key role in the transition of new accounts, co-developing annual work plans and timelines with account teams and stakeholders.

Utilize your expertise in data collection, analysis, survey design, and hypothesis validation to evaluate the impact of implemented changes and drive continuous improvement.

Support shifts 'new ways of working' by creating standardized communication guidelines for account teams and ensuring effective communication across regions.

Explore new technology solutions in the workplace experience space and assess integration complexity and viability

Maintain the relevancy and currency of online documents and resources, actively exploring technology solutions to enhance workplace experience and stakeholder engagement at all levels.



Requirements:

Someone with a strong background in hospitality services with a good understanding of data and visualization. This role will need you to experiment with tools to ensure we improve adoption of HX Processes.

Strong grasp of human-centric design principles and techniques, including journey mapping and touchpoint gap analysis.

Experience in leading global initiatives and managing competing priorities effectively.

Proficient in data collection, analysis, and visualization, with a keen eye for identifying trends and opportunities for improvement.

Excellent communication and collaboration skills to work closely with account teams and stakeholders.

Ability to curate and share innovative ideas from a diverse range of sources.

Passion for delivering exceptional experiences to clients and driving positive business outcomes.

Familiar with Microsoft 365, particularly SharePoint, PowerBI

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.