Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Key Responsibilities:

• Collaborate with a global team to align tools and solutions across regions, effectively managing competing priorities.
• Lead the global roll-out of our account engagement program, Pit Stop, engaging with over 100 accounts worldwide.
• Recommend and implement initiatives and solutions that elevate the overall experience, drawing from a collection of over 600 experience initiatives curated from around the world.
• Play a key role in the transition of new accounts, co-developing annual work plans and timelines with account teams and stakeholders.
• Utilize your expertise in data collection, analysis, survey design, and hypothesis validation to evaluate the impact of implemented changes and drive continuous improvement.
• Support shifts \xe2\x80\x98new ways of working\xe2\x80\x99 by creating standardized communication guidelines for account teams and ensuring effective communication across regions.
• Explore new technology solutions in the workplace experience space and assess integration complexity and viability
• Maintain the relevancy and currency of online documents and resources, actively exploring technology solutions to enhance workplace experience and stakeholder engagement at all levels.

Requirements:

• Someone with a strong background in hospitality services with a good understanding of data and visualization. This role will need you to experiment with tools to ensure we improve adoption of HX Processes.
• Strong grasp of human-centric design principles and techniques, including journey mapping and touchpoint gap analysis.
• Experience in leading global initiatives and managing competing priorities effectively.
• Proficient in data collection, analysis, and visualization, with a keen eye for identifying trends and opportunities for improvement.
• Excellent communication and collaboration skills to work closely with account teams and stakeholders.
• Ability to curate and share innovative ideas from a diverse range of sources.
• Passion for delivering exceptional experiences to clients and driving positive business outcomes.
• Familiar with Microsoft 365, particularly SharePoint, PowerBI

Location:Remote \xe2\x80\x93Bengaluru, KAIf this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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