The key outcomes expected from one in this role would be: 1. Infrastructure Development: \xef\x82\xb7 Develop and implement infrastructure plans and requirements. \xef\x82\xb7 Oversee the progress of infrastructure projects as per the agreed schedule. \xef\x82\xb7 Monitor and measure the performance of infrastructure service partners. 2. Infrastructure Upkeep & Management: \xef\x82\xb7 Plan and execute scheduled maintenance for office and residential complexes. \xef\x82\xb7 Ensure hygiene and cleanliness standards are maintained across all areas. \xef\x82\xb7 Train and groom infrastructure maintenance teams to uphold standards. 3. Performance Management: \xef\x82\xb7 Develop and implement infrastructure standards in line with local regulations (e.g., GRIHA). \xef\x82\xb7 Design objective and data-based performance measurement methods. \xef\x82\xb7 Evaluate the performance of internal and external teams. 4. Contract Facilitation: \xef\x82\xb7 Source and manage service providers for housekeeping, catering, maintenance, and new infrastructure projects. \xef\x82\xb7 Draft and negotiate contracts with appropriate clauses to protect organizational interests with integrity. \xef\x82\xb7 Maintain a diverse pool of service providers to ensure equal distribution of assignments. 5. Service Facilitation: \xef\x82\xb7 Enhance customer satisfaction through excellent service and interactions. \xef\x82\xb7 Conduct audits and create action plans for facility and service improvements. \xef\x82\xb7 Monitor and measure the quality of services provided. 6. Grievance Handling: \xef\x82\xb7 Assess the severity and impact of complaints and address them efficiently. \xef\x82\xb7 Maintain a logbook and historical data of grievances. \xef\x82\xb7 Ensure effective resolution of complaints to meet customer satisfaction. 7. Asset Management: \xef\x82\xb7 Maintain an accurate list of assets for both colony and office premises. \xef\x82\xb7 Conduct semi-annual audits for asset counting. \xef\x82\xb7 Maintain related MIS (Management Information Systems) and records for future references. 8. Shutdown Planning: \xef\x82\xb7 Participate in shutdown planning and review meetings. \xef\x82\xb7 Ensure proper budgeting and cost-effectiveness for shutdown activities. \xef\x82\xb7 Ensure smooth processing of all shutdown-related bills and maintain relevant MIS. 9. Cost Management: \xef\x82\xb7 Promote cost sensitivity in all project-related contracts. \xef\x82\xb7 Gather and analyze financial cost information to secure better rates. \xef\x82\xb7 Monitor cost progress in alignment with project timelines and objectives. What you will bring to the table: \xef\x82\xb7 Bachelor\'s degree in Hospitality Management, Business Administration, Facilities Management, or a related field. \xef\x82\xb7 6-8 years of progressive experience in facility management, with a background in housekeeping, hotel, or hospitality industry. \xef\x82\xb7 Strong leadership and team management skills. \xef\x82\xb7 Excellent organizational and multitasking abilities. \xef\x82\xb7 Proficient in budget management and financial analysis. \xef\x82\xb7 Knowledge of health, safety, and environmental regulations. \xef\x82\xb7 Strong communication and interpersonal skills. \xef\x82\xb7 Proficiency in facility management software and tools. Job Types: Full-time, Permanent Pay: \xe2\x82\xb9500,000.00 - \xe2\x82\xb9950,000.00 per year Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Experience:

• total work: 6 years (Preferred)
• Facilities management: 6 years (Preferred)

Work Location: In person