Job Description

Executive HelpdeskWhat\xe2\x80\x99s your ambition? Is it a big goal or small steps? Professional or personal? We\xe2\x80\x99d like to know because at JLL, we make your ambitions our business.And if you have ambitions in Property Management, join us to be inspired by the best.You\'ll work as a Executive Helpdesk, reporting into the Property Manager.In this varied role, your responsibilities will include but are not limited to:

• Provide Call logging services in accordance with the service guidelines.
• Receive and log complaints - Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaints
• Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers
• Assign and Dispatch - Assign specific service provider based on the nature of request / complain.
• Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response times
• Occupier feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure
• Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis
• Ensure compliance of regulations / requirements of JLL management
• Provide assistance in general administrative activities as required
• Contribute to the Monthly Management Report to (Client)
• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Manage all Health and Safety issues and actively participate in Health and Safety reviews
• Assist with the re-sourcing of other aspects of Jones Lang LaSalle\xe2\x80\x99s operation as required
• Perform other duties as required by Jones Lang LaSalle and (Client)
• Work closely with Administration in relation to the payment of invoices
• Work closely with Engineering and Properties in relation to the completion of work orders/ contractor management and agreed operational procedures

Sound like the job you\xe2\x80\x99re looking for? Before you apply, it\xe2\x80\x99s also worth knowing what we are looking for:Education and experienceAny Bachelor\xe2\x80\x99s degree. you\xe2\x80\x99ll need between Two and Four years\xe2\x80\x99 experience in Facility (OR) Property Management. A working knowledge of any major vertical industry will also be very helpful.An eye for detailYou\xe2\x80\x99ll have an eye for detail and an ability to analyse qualitative and quantitative information \xe2\x80\x93 and translate this into strategic deliverables.Great organisational skillsYou\xe2\x80\x99ll have great time management and organisational skills, and be good at meeting deadlines in a fast-paced work environment and adapting to your team\xe2\x80\x99s or client\xe2\x80\x99s changing requirements.What you can expect from usYou\xe2\x80\x99ll join an entrepreneurial, inclusive culture. One where we succeed together \xe2\x80\x93 across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Keep your ambitions in sight and imagine where JLL can take you...Apply today!Location:On-site \xe2\x80\x93Hyderabad, TSIf this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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