Job Description

Account DirectorWork DynamicsWhat this job involvesClient and Account Management\xc2\xb7Be the single point of contact for Jones Lang LaSalle\xe2\x80\x99s service delivery and as the escalation point in India\xc2\xb7Be accountable for the service delivery to meet the contractual obligations of Jones Lang LaSalle in India\xc2\xb7Manage relationships with key stakeholders in Expedia\xe2\x80\x99s organization in Bangalore, Mumbai, Gurgaon, and organize regular business review with them\xc2\xb7Develop and implement, together with the Regional Account Director, a business plan which meet Expedia\xe2\x80\x99s outsourcing and Jones Lang LaSalle\xe2\x80\x99s objectives for the account in India.Contract Management

• Ensure the adherence to the contract.
• Be responsible for the achievement of the key performance indicators, service levels and other measures as contracted.
• Implement and manage the change control process.
• Manage the governance process for the account in India

Financial Management

• Assist Expedia with the development of the property budgets and forecasts in accordance with the financial timetable.
• Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors\xe2\x80\x99 targets (JLL plan)
• Meet the agreed growth targets for the account.
• Look for opportunities to cross-sell services.
• Responsible for collection of fees from client and tracking of outstanding payments.

Operations

• Be responsible for the direct management of all resources involved in the delivery of services. e.g., recruitment, performance assessment etc.
• Actively manage the professional development of all direct reports.
• Prepare and implement a Succession Plan for the account.
• Be responsible for the implementation of technology systems to support service delivery. Ensure the required reporting from the systems.
• Develop and implement standard operating procedures and processes for the account.
• Develop, implement and manage all regional initiatives and programs for the account.
• Drive client specific initiatives such as savings targets, benchmarking and best practices.
• Source, transfer and implement best practices to the account.
• Drive regional consistency in the account e.g., in reporting, standard operating procedures, systems and HR practices.
• Establish consistency in the monthly reporting in each country.
• Take part in the development of the regional reporting to the satisfaction of Expedia.

Sound like you? To apply you need to be:We uphold excellence in everything we do\xe2\x80\x94and we\xe2\x80\x99re always on the lookout for people who share our values. To fit this role, you should be a:Seasoned expertYou have at least eight years\xe2\x80\x99 experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know-how of running a service delivery team.Critical thinkerDoes problem solving come naturally to you? In this role, you will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems. You\xe2\x80\x99ll also need excellent organisational skills to prioritise work and meet tight deadlines.Compassionate leaderTeamwork is a vital aspect of our brand, and we\xe2\x80\x99ll expect you to value this as well. You\xe2\x80\x99ll be the team\xe2\x80\x99s anchor in difficult days and their proud leader in times of success. Most important, you\xe2\x80\x99ll lead by example, and promote open, constructive and collaborative relationships at all levels.What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!Location:On-site \xe2\x80\x93Gurugram, HRIf this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle