Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.





Facilities Coordinator cum front office executive



ROLE AND RESPONSIBILITIES



The Facilities Coordinator will assist the Facilities Manager/Assistant Facilities Manager with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk. The Facilities Coordinator is also required to provide administrative support to the team.



MAJOR RESPONSIBILITIES



Client/Stakeholder Management

Provide superior customer service to meet on-site client's expectations

Procurement & Vendor Management

Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors' works)

Assist in the procurement of vendors and services as required

Finance Management

Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner

Ensure prompt and accurate management of purchase orders in JDE

Health & Safety Management

Conduct regular audits to ensure safety procedures on site are in place and working

Assist in carrying out safety procedures when needed

Site Operations Management

Assist in the implementation of Industry Best Practice operations

Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times

Seek ways to constantly reduce costs and improve operational standards

Maintain premises in neat and good working condition at all times

Maintain duplicate office keys in good order

Assist with receptionist coverage from time to time

Provide FM support for meeting room bookings where required

Coordinate with pantry staff to ensure that pantry and vending machine items are always in stock

Risk Management

Assist in the implementation and management of property risk management program

Support the implementation and monitoring of disaster recovering and business continuity plans

Follow established escalation procedures and incident reporting procedures

Adhere to Jones Lang LaSalle's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies

Achieve Key Performance Indicators and Service Level Agreement targets Responsible for handling of incoming and outgoing calls including distribution. Making sure to demonstrate professional and polite responses in telephone responses.

Ensure personal preventability and dress in the assigned uniform

Receive, inform, guide visitors including co-ordination with employees

Responsible for maintaining the telephone registers including call tracking

Preparation of database of Client contacts and updating

Responsible for maintenance and upkeep of front office

Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdated magazines

Ensure compliance of regulations / requirements of JLL management.

Provide assistance in general administrative activities

Provide assistance to the Help Desk as required

Contribute to the Monthly Management Report to (Client)

Participate in Emergency Evacuation procedures including crisis management and business continuity.

Develop the necessary policies and procedures required for all functions within the scope of Reception

To act as a back-up to Help Desk in case of emergency / requirement

Responsible for ensuring availability of magazines/ brochures and (Client) directory signage

Co-ordinate for flower arrangements

Assist in utilization of conference rooms

Co-ordinate with Facility team for event management



ACCOUNT SPECIFIC RESPONSIBILITIES (Mumbai)



Time Management

Leave Management

Grooming Standard (Uniform is Mandatory)

Incident Management

Vendor Purchase Orders

Vendor Invoices and Payments

Corrigo Tickets Reactive and Planned workorders completion on time

Facilities Management (Soft & Technical Services)

JLL & Client Reports

MMR/QBR

Innovations

Glidepath Savings Contribution

Meets client KPI

Minor Projects

Vendor & JLL Compliance

Landlord Coordination



What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.