Facilitator Capability Development

Year Chennai, Tamil Nadu, India

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Role & responsibilities:

Conducting multiple trainings for new hires and managed nesting along with certification process
Maintain the training effectiveness above the required threshold by holding strong governance process in training
Ability to read through various standard operating procedures and communicate the extracts to the trainees clearly
Identify gaps between internal process and customers expectations to help business produce the desired outcome
Create content / training material for effective training
Revamp the training materials to suit the need of current business and easy understanding / knowledge transfer to trainees
Liaison with QA to calibrate process knowledge
Conduct workshops for project team members on recent update and US healthcare industry trends
Perform user acceptance testing for any new process rollouts / automation in the program
Provides refresher training for bottom quartile
Support the team by performing floor trouble shooting to ensure all relevant queries are tracked and answered appropriately
Periodic knowledge calibration with client

Location: ChennaiSalary: As per market Standerds

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