Job Description

Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowxe2x80x94people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.:Billing Senior Assistant will be is responsible for providing resolution to the external customer for billing queries related to their invoices providing clarification on the amount and amendment where necessary.The Billing Senior Assistant must comply with the established UPS policies and procedures.Job Duties1. Handling customer billing queries regarding shipment for EU countries2. Manage and resolve customer complaints3. Identify and escalate priority issues4. Engaging in active listening with callers and confirming or clarifying information as needed5. Taking part in training and other learning opportunities to expand knowledge of company and position6. Adhering to all company policies and proceduresSkill Requirementxc2xb7 Good and effective communication in English (Speak / Write)xc2xb7 Good MS excel knowledgexc2xb7 Proactive approachxc2xb7 Excellent interpersonal skillsxc2xb7 Analytical and problem-solving skillsxc2xb7 Must possess research & reasoning skillsxc2xb7 Multi-tasking & decision-making skillsxc2xb7 Eye to details and should meet stringent timelinesxc2xb7 Ability to work in a team and individually with internal and external customersxc2xb7 Ability to maintain a high level of accuracy in reportingPre-requisitesxc2xb7 Must have prior knowledge & experience in Brexit processxc2xb7 Have an excellent attendance track recordxc2xb7 Should be flexible with shift timings & working days as per the business requirementxc2xb7 Should have Strong Customer Orientation, understanding Customer Services issuesxc2xb7 Should be Self-Driven, Influencer and Persuasivexc2xb7 Should have basic knowledge about Europe billing processEducationxc2xb7 Graduate/ Postgraduate in any discipline. Finance & Accounting (preferred)Additional Notesxc2xb7 If the employee who has been selected has any pre-approved leaves for the later months, then it must be approved again by the new department Supervisor / ManagerEmployee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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