Job Description

Job requisition ID :: 80977
Date: Apr 21, 2025
Location: Bengaluru
Designation: Senior Associate
Entity:
Senior Associate will be responsible for ensuring completion of delivery of day-to-day activities within the Order to Cash (O2C) function/process, (for e.g.,

Customer Setup

,

Order Management, Billing, Adjustments / Reconciliations, AR Ageing

Review, Receivables Accounting, Dispute Management, Customer Handling & Interaction).

Key responsibilities for the Senior Associate will include:

Performance and day-to-day delivery of O2C processes, sub-processes, activities, and transactions

Knowledge to perform and deliver one or more of the following O2C activities:

Customer Setup:

Customer Setup/creation in EDI platform Clearing error and resolving disputes Reconciling data interface and ensuring data reflects correctly in SAP

Order Management

: Open/service order processing and review, accurately and in a timely manner Verification of open order details, such as quantities, prices, and terms, and ensure proper authorization Order tracking, forecasting, and fulfillment Managing order changes, cancellations, and returns

Billing

Creation & distribution bills / invoices Creation of exception invoices

Adjustments / Reconciliations

Process account adjustments Perform reconciliations and settlements

AR Ageing Review

AR Management Perform AR analysis Close and Reporting

Receivables Accounting

Perform accounting, determine tax, and record tax liabilities Process payments received Knowledge of receipts applications Manage unapplied receipts

Dispute Management

Create credit memo / charge back Validate deductions Develop Root Cause Analysis and action plan Perform Appeasement

Customer Handling & Interaction

Receive and validate queries Customer management & interaction Provide necessary documentation and reports for financial reporting. Ensure compliance with company policies, accounting principles, and relevant regulations.


Experience

0-2 years of previous work experience Freshers - basic accounting knowledge and computer skills / MS Office Basic / working knowledge of Finance processes Effective communication, problem solving and analytical skills SAP knowledge is preferred Prior experience in BPO sector (preferred)

O2C function specific knowledge (preferred)



Qualification


B. Com / BBA / BMS or similar three-year graduate course


M.Com / CA Inter