Job Description

Job requisition ID :: 80978
Date: Apr 21, 2025
Location: Bengaluru
Designation: Analyst
Entity:
Analyst will be responsible for ensuring completion of delivery of day-to-day activities within the Order to Cash (O2C) function/process, (for e.g.,

Credit & Risk, Proposal Creation, Order Management, Billing, Cash Application, Adjustments, Receipt / AR, Collections, Dispute Management, Customer Handling & Interaction)

.

Key responsibilities for the Analyst will include:

Performance and day-to-day delivery of O2C processes, sub-processes, activities, and transactions

Knowledge to perform and deliver one or more of the following O2C activities:

Order Management

: Sales order creation Sales order reconciliation with PO from customers Scheduling delivery based on request received from Business Verification of open order details, such as quantities, prices, and terms, and ensure proper authorization Order tracking, forecasting, and fulfillment Managing order changes, cancellations, and returns

Billing

Creation & distribution bills / invoices Creation of exception invoices

Adjustments / Reconciliations

Process account adjustments Perform reconciliations and settlements

AR Ageing Review

AR Management Perform AR analysis Close and Reporting

Receivables Accounting

Perform accounting, determine tax, and record tax liabilities Process payments received Knowledge of receipts applications Manage unapplied receipts

Dispute Management

Create credit memo / charge back Validate deductions Develop Root Cause Analysis and action plan Perform Appeasement

Customer Handling & Interaction

Receive and validate queries Customer management & interaction

Proposal creation

Creating the proposals / quotations based on the request received from the Business Development / Account Representatives Provide necessary documentation and reports for financial reporting Ensure compliance with company policies, accounting principles, and relevant regulations


Experience:

2-5 years of previous work experience Basic / working knowledge of O2C processes and applications Knowledge of MS office and other computer skills Effective communication, problem solving and analytical skills Prior experience in BPO sector (preferred) Knowledge of SAP and Sales force

Know how of SAP S4 HANA will be an added advantage



Qualification

B. Com / BBA / BMS or similar three-year graduate course

M.Com / CA Inter