Job Description

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The role demands a high level of autonomy; a strong appetite to drive change and overcome organizational complexity; and a high level of drive to build a business from its current strong foundations to a potential billion-scale business.

Additional Responsibilities Include: -

o Key accountabilities and responsibilities include:

Delivery management

Client satisfaction

Client relationship

Service Line planning and strategy

Competitiveness

Transformation & Industrialized Innovation

Supporting Growth

Contract & Process Compliance

o Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related activities.

o Understands what it takes to manage a business and uses the insights to gain better understanding of a client's need and to position the right CG offerings to bring value to the client

o Ensure implementation of best practices in the areas of People, Process, Technology and Controls

Working closely with the Practice teams to deliver all Transformation & Innovation projects as agreed

Working with Delivery team to arrive at new opportunities for better efficiency to the client

o Manage the talent pipeline within the team in conjunction with the Practice to ensure organization resilience on a short, medium, and long- term basis.

o Responsible to deliver on the contractual obligation for our client

o Develop and lead the service delivery governance

o Support Account Development

Primary skills
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Should have 15-16 years of proven experience in BPO in a global complex environment/experience vary depending on the qualification.

o Should have led large client delivery/portfolio delivery in the F&A space 300+ FTEs.

o Subject matter expert in the F&A domain-has a high level of expertise one tower with good level of understanding on other two.

o Should have good exposure of latest tools and technologies on F&A towers.

o Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA).

o Leadership skills in a multicultural environment managing Global/Regional Delivery.

o Proven experience in a global complex BPO environment.

o Ability to influence senior business stakeholders at the client end.

o Strong relationship building, communication, and influencing skills.

o Ability to bring innovation to challenges and to overcome problems and obstacles and produce desired outcomes with limited direction

Strong commercial awareness and project management ability

Experience in change management

Transformation mindset