The opportunity: Customer Service Support Advisor Location: Client office - Gurgaon (Cybercity) or Kolkata (DLF 2 Rd, Newtown) Employment type - FTE, 12-month contract Shifts: EMEA/UK shift timings, 5 days working, rotational week offs Your key responsibilities : Voice Role : Primarily focused on handling international customer inquiries and issues through voice calls. Online Front-Ending Upselling : Requires the ability to identify upselling opportunities and integrate them into customer interactions. Sales Pitch Flexibility : Should be adaptable and flexible in adjusting sales pitches based on customer responses and needs. Inbound Operations : Deals with incoming customer calls and inquiries. Customer-Focused : Prioritizes customer satisfaction and resolving issues promptly. (ref:updazz.com)
updazz .com
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