Job Description

About AkzoNobelSince 1792, we\'ve been supplying the innovative paints and coatings that help to color people\'s lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We\'re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It\'s what you\'d expect from a pioneering and long-established paints company that\'s dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let\'s paint the future together.For more information please visit\xc2\xa9 2024 Akzo Nobel N.V. All rights reserved.1. Purpose/Key Objectives of the Job:To improve cash-flow, facilitate sales growth, diminish days of arrear and minimize bad debtsKey objectives of the job are:

• Being a valued business partner to AkzoNobel BU\'s by delivering solid and strong Collections Management to facilitate their business growth ambitions while timely collection the outstanding overdue balances.
• Sharing best Collections Management practices within AkzoNobel.
• Collections management, effectively prioritize the collection of the portfolio to ensure timely and professional collection of aged overdue balances.
• Flagging dispute in the system and fill in the most complete description of the dispute that is preventing the customer from making payment.
• To provide consistent and qualitative information on overdue balances and other (structural) issue impacting collection efficiency.
• Customer Master Data maintenance, making sure that gaps and errors are escalated and corrected.
• Issues associate with the cash management and resolve the same

2. Responsibilities:Stakeholder management

• Inform management of collections and credit issues & work closely with internal BU\'s-Customer Service, Sales and Infosys teams to resolve credit and billing issues.
• Pro-actively inform management of issues that will impact the top line or bottom line performance.

Execution of activities

• Daily reporting of the overdue number and should have good knowledge of the BI & SAP
• Adherence on the calling roster
• Prioritize collection follow up activities daily and execute on it by phoning and emailing overdue customers/ sales team
• Tracking the collection plan received and regular monitoring the same
• Regular calls with the business team and update on the collection progress and issues if any faced by the team
• Monthly working for the provision and reconciliation with the GL
• Closely working with the sales/customer for the order release during the overdue
• Sharing the input to the credit team on the sticky customer and customer who are delaying the payment to have the proper credit limit
• Monitoring the payment efficiency of the customer
• Customer balance confirmation and reconciliation
• Updating the legal master of the customer and following up with the legal agency for the same
• Dunning management for the customer as per the policy(soft/Legal)
• Working closely with the commercial/sales and finance to solve the issues related to credit note,debit note,sales retrun etc
• Marking of invoice as dispute in system
• Follow up with the collection agency on regular basis
• Need based customer visit

3. Job Requirements:Essential Experience

• 5+ years finance and/or Collections experience.
• Experience with working in matrix organization.
• Working within a multicultural environment.
• Experience in AkzoNobel O2C tools (e.g. SAP, FSCM,, EBS).
• Experience of working as business partner with management.
• Experience in execution of standard processes.
• Able to set priorities and work independently.

Desirable Experience

• Full order to cash end to end process knowledge and experience.
• Business knowledge.
• Negotiation skills
• Language skills (English essential).
• Experience in sales/customer focused commercial role.

Knowledge/Skills

• Minimum English spoken and written.
• Excellent communication, networking and presentation skills.
• Commercial focus and balanced decision making.

Education/Certificates/Licenses/Registration required

• Degree level or equivalent (experience).

Desirable

• Bachelor\'s degree.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

AkzoNobel