Job Description

Join our Sales Support team at DHL Global Forwarding, Freight (DGFF) GSC - Global Service Centre!Job Title: Expert - SLS, Spot QuotationsRCS Grade: LJob Location: DHL Global Forwarding, Freight (DGFF) GSC, India (Mumbai)In this role, you will have the opportunity to support the spot market quotation requests and maintain high standards of customer service.Key Responsibilities:

• Independently work on quote requests for Air & Ocean freight cargo shipping (spot/ad hoc requirements from BC/MNC) as per Business requirement.
• Collaborate with product pricing team (country/regional/global) for rate procurements, rate enhancements.
• Timely engagements with Customer and relevant stakeholders (country commercial centers, stations, business partners) for quotation deliveries, in line with the agreed SOP.
• Follow-up with customers case-to-case basis and take customer feedbacks on quotation win/loss status.
• Document quote requests related information in internal tracker on real time basis, and ensure data quality.
• Create performance reports (Daily/Weekly/Monthly) and share with Business Partner (BP) and management team.
• Communicate with Business Partner (BP) regarding process updates on timely basis.
• Manage change request rationally, in consultation with supervisor.
• Keep supervisor updated on BAUs as well as non-BAU tasks/requests/ occurrences.
• Take necessary approvals and keep SOP updated with any changes agreed on the process.
• Meet & maintain agreed KPIs.
• Analyze collected data and participate in process improvement.
• Work towards improving, maintaining high standards of customer service.
• Ensure compliance as per global guidelines, internal tool, procedures, and practices.

Required Skills/Abilities:

• Graduate (Bachelors degree from a recognized University in any discipline)
• 2-3 years of experience in Spot Quotation Domain.
• Knowledge on Logistics.
• Good Computer knowledge (words, excel, power point).
• Must be able to work in a fast-paced team environment to meet deadlines.
• Must be able to analyze, communicate, facilitate, prioritize, escalate and resolve issues.
• Strong written and verbal communication, negotiation and interpersonal skills.
• Analytical and creative bent of mind with proactive approach to business problem solving.

Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global.Apply now and embark on an exciting journey with us!Why Join Our Shared Services (GSC) Team?At GSC, you will be part of a strong team that respects its employees, society, and the environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of GSC DHL. We offer benefits and programs to help you manage your time at and away from work, enabling a healthy work/life balance. With highly competitive compensation, incentive, and bonus plans, we recognize and reward your hard work.As one of the top captive shared services globally (recognized by SSON), GSC offers a wide range of interesting job challenges and opportunities in our different Centers based in 4 countries. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career within GSC and within our DHL group. We will always enable you to take on responsibility and encourage your growth, personally and professionally.As the Global Service Center, we offer wide range of services to our business partner spread across more than 100 countries. GSC has experienced, diverse, and passionate team of 4600+, that value adds to our Business Partners through our expertise in process and service management, enabled with technology and robust people culture.You can us to know more about GSC and hear from our own people.

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