Job Description

1/ Main missions- Manage efficient delivery of the regular RUN Releases and future Evolution of existing and new functionalitiesEfficiently handle all support tickets routed appropritely
and get it closed .Follow the Support Process to secure the right level of solution knowledge is available to the Support team- Drive Solution Enhancement Related Projects- Contribute to the management & prioritization of Ideas/Business Requirements from request to delivery- Investigate and propose new features that may bring real business value- Investigate and propose new features to secure efficiency and constant evolution in alignment with company\'s digital journey2/ ResponsibilitiesThe Customer Support Admin is responsible for all aspects of the analysis, and work with specific team related to the Customer issue and get it closure.- Collaborates with the Technical Solution Analyst during the Functional Analysis stages and relies on his technical expertise during the bug/defect fixing of every Project.QualificationsQualifications - ExternalEducation: Bachelor\'s degree in computer science, information technology, or a relevant field preferred.Work experience in IT: 10+ years as a Customer Support Lead/ Manager or in a similar role.

• Working knowledge of agile methodology, techniques, and frameworks, such as Scrum or Kanban, to deliver solutions.
• Experience with Agile and agile artifacts (sprints, JIRA, product backlog, etc.)
• Experience with Salesforce CRM;
• Previous Experience or Knowledge/ Certification on Salesforce Service Cloud is a plus
• Knowledge on software development processes.
• Strong communication and presentation skills.
• Strong analytical and problem-solving skills.
• Full Proficiency in Microsoft Office tools.
• Strong organizational skills
• Proactive and dynamic

Requested languages: the applicant should be perfectly fluent in English (both spoken and written)Schedule: Full-time
Req: 008V9M

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